Wyze Base Station says it belongs to another owner

[shanechicago]

But I AM the other owner!!

i originally bought my outdoor camera with the base station while living in Chicago. Two years ago, I moved back to Texas and haven’t used it since. Now that I’m setting it up at my new home in Dallas, it says the device belongs to another owner—but I am the original owner.

The instructions say it must be connected to the same network it was originally set up on, but that Wi-Fi no longer exists since I’m in a different state. I believe the base station is still trying to connect to my old Chicago network.

I’ve already done a hard reset, but I still can’t claim it. How can I reclaim ownership? I can’t get any help from Wyze support.

[habib]

Change the SSID and password on the new network to what you had on the old and should connect with no issues.

[Antonius]

If you didn’t delete the base and cameras while they were online on your old network you will never get them set up again on a new network. As @habib said if you remember your old network SSID and password maybe you can make a guest network with those names and try it out. 2.4 network only.