Hi.
Since yesterday evening my ipad wyze app now just crashes instantly when in trying to launch it. Was fine 2 days ago and now cannot get it to load.
I have uninstalled and reinstalled. I even wiped the ipad to start over and exact same thing.
What do I do?
Thanks
Are you running Beta or production?
Production from what I know. How do I check?
Whatever I download from app store is what i installed
Been working for years and now just crashes
I see this on their site. It appears Wyze is aware of the issue.
I also have this problem on an old iPad Mini which we use mostly for monitoring a Wyze cam. As of today (after an update to the Wyze app), the app no longer works.
Thank you. Good to know. It was getting very frustrating. Use it as a baby monitor and well hard to monitor a baby when the app wont open. If you see any updates please let me know… again appreciate the help
Glad to hear that Wyze is working on the problem. I also use my iPad as a monitor.
That’s not as reassuring as it sounds. Could take weeks or months to fix.
I hope its alot faster than that. Alot of people use iPads and iPhones with wyze
As do I, but Wyze has been working on a lot of other issues for weeks or months that also affected a large number of users, without fixing the problem.
I have IOS 12.5.5 on an old I-phone 6 plus. The Wyze app quit working this morning 12/28/21 and I’ve wasted an hour or two thinking it was my phone. I should have know it was a Wyze problem. Wyze support is very bad and I’ve been waiting over a week now for a response on two outdoor cams and a base station that quit working last week. I have 27 Wyze cameras and wish I would have bought another brand.
I’m done recommending any Wyze products to anyone.
I have the iPhone 6 with the 12.5.5 too and the app keeps crashing but my iPad which is 15 works.
After reporting my iOS issue to Wyze, they keep sending me emails asking if my issue has been resolved. I respond, “No”, then explain the issue all over again. About 30 minutes later, I get the same email asking if my issue has been resolved. I’m thinking these are robot responses - no one read my previous responses.
I really don’t know what’s up with Wyze. Things seem to be off the rails. My iOS device crashes with the app start-up. I have been using my android phone to check on my cameras, but several times a day, the app closes and restarts all by itself. These things never used to happen. Maybe more attention to the cameras and less to the Covid tests.
Me too. I have recommended their products to so many people, Now, I’m regretting it.
Not to jinx it but my iPad/iOS app runs fine.
Hi, having same issue on iPad 12.5.5. Newest version of app. Works on my iPhone SE no problem. iPhone running 15.2
Yep we haven’t heard of a fix yet. @UserCustomerGwen any word on a fix. People are not happy
Any news on a fix? I use some of my 27 cameras for a business I own. No more Wyze products for me. Several months ago, I actually called their HQ and asked how I could invest in their company. Glad now I didn’t. Their customer support is a joke. Every time I turn around there’s a problem with security, a server, firmware, etc. I’ve had a Ring doorbell cam for years and never once has there been a problem. Maybe Wyze should fix and support what they have instead adding new products every month.
I’m in the same boat. Open/crash on an old iPad Air. This sucks.
What’s the status on a fix? I can’t use the products I paid good money for?