My App and my Galaxy S9+ had a falling out with each other earlier. None of my 20 or so plus cams would turn on. The error I received as noted above was “failed to load device list- error code -1”
After a 2h 23m 56s discussion with Wyse, while trying to resolve my problem on some devices, Wyse has found that this is a global issue. The Tech Rep assured me that an email would be going out as soon as possible* (I hope they are talking about real-time as opposed to Wyse time).
Below is an excerpt of the email I received at 1 minute to 6 this afternoon:
"This has been determined as a bug in our service and is not a hardware issue.
Rest assured they are looking into the root cause to integrate what was lacking in our system. We don’t have an estimated time frame on when this will be resolved, currently, the fix is being tested before being released to make sure there are no additional issues."
With DRBENT post today this may be a very new concern.
This may want to be elevated to a higher level.