Hey no cutting, the line forms way back there.
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Not a peep out of them yet? Seriously!?
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Whatās the rush? They got their new task robot to fetch coffee without spilling this morning. This stuff 
by comparison. 
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Someone mentioned they are having issues with the cat rectal thermometers working on 5G.
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Is that the latest Wyze gear? 
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The update is not good at all the app freezes all the time and that has never happened before in 4 yrs.
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Has Wyze acknowledged there is an issue with this update?
I thought we would have heard something by now, since the blunder happened on Friday.
Iāve been watching like a hawk. What bothers me is it is still on Google Play!!
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That is sad. Do they even know we have an issue?
Guess I will have another Margarita 
and check tomorrow. 
Still nonfunctional for me while in network on iOS 18 as of today, older iOS versions continue to work fine in network. 
I havenāt seen them acknowledge anything. They are even more inept than I thought if they donāt know about it. Iām assuming they use their own products?
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They know about the issues and will post a fix.
As usual, the response in the forum will likely be an app update thread about a hotfix. I donāt think they usually foreshadow or give ETAās about imminent hotfixes, they just launch them as soon as theyāre ready, as is pretty normal for a lot of companies when they have bugs. Iād say public announcements about each bug are rare in the industry, but they do happen, especially if said bug is very high-severity and high publicity. Otherwise they usually just push a fix without a PR statement.
I do know they are aware and working on this though.
To be honest, the only reason I even know about the advanced settings bugs is because I read almost every forum comment and saw it in here. I donāt check my advanced settings every day, and especially since this issue doesnāt prevent my cameras from working in any way that Iāve noticed, it wouldāve gone completely under my radar for possibly months except that someone else asked about it and prompted me to check. I donāt often change my Advanced settings after I first set them up unless Iām trying to verify something to help someone else out. Additionally, this is Android only, so anyone with iOS probably wouldnāt know about it either.
But to answer the question, yes, they do use their own products. I donāt know who uses which phone OS or how often they change their advanced settings like me, but they have certainly gotten support tickets about this, and I made sure they are aware anyway, along with all the reported issues listed in here for each camera model.
The response will likely just be an app update as is a fairly standard response in the industry for bugs. But who knows, I canāt speak for them, they might have someone say something once they have an ETA. Itās really only been 1 business day so far, so I am not too worried at this point since the cameras are mostly working and retained the settings functionality they had before the updateā¦the GUI just isnāt reflecting them right. Itās definitely an IMPORTANT issue still. I would be surprised if itās not resolved this week. My main curiosity is which Google Play release method they will chooseā¦Will they announce the hotfix immediately and have us wait for Googleās Approval, or will they do the staged release so they wait for Google to release it first before they announce it. 
The answer to that questioncan make up to a 7 days difference of when we hear about it.
Youāre way to accepting of their poor service in my opinion.
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Possible. Though, I have seen a ton of similar and worse things throughout my time as a professional QA tester in the past, so maybe Iām just used to being less panicked and catrophizing about such things since Iāve seen this kind of thing so much in that career. It does not feel like a super urgent high critical issue to me as I have seen many of those too.
Iām by no means saying that this is a āgoodā situation, and I think they made a mistake not doing a Release Candidate between the Beta and the production app. If they had, a lot of this would likely have been caught. There were certainly mistakes.
But even if I did think it was critical and urgent, in my experience doing QA testing, a lot of companies donāt make PR announcements about bugs like this unless itās severe enough to make it into tech blogs and newspapers, which is unlikely in this case. Otherwise they will probably do what most companies I worked with do when such things come up: Make the fix and release it. Thatās the typical response in the industry. I rarely saw many clients consistently do something different, so I donāt really expect Wyze would do something significantly different. Iām just basing my acceptance level on my professional experience and what are standard responses in similar situations. I donāt see something far out of the ordinary here and donāt feel entitled to something abnormal.
I think the BCPro streaming issues are another thing though. That one, while not affecting everyone (I donāt know why all mine are working fine), is extremely important/urgent for the people it is affecting and needs to be figured out. Several of us have been trying different variables to see if we can narrow down what the difference is between those having the issue vs those who donāt.
For anyone who does have that, Spamoni has been collecting logs to pass on to a dev investigating the issue, so if you submit a log for it, please tag spamoni so he can make sure to get that to the right people working on resolving it.
But yes, it is quite possible that my professional experience has my tolerance level a little higher than some others.
My experience in business has been silence is never good dealing with customer problems. I hear and see your points, but just because itās done a certain way doesnāt make it good or the best way to handle it.
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Those are fair points, particularly when Wyze wants to be known for ābeing friends with usersā and transparency, etc.
For a while they kept up on a list of known bugs, etc on their website, but once upon a time Wyze seemed to have as many as 5 community managers (someone doing Discord, someone on the forums, someone on Facebook, someone covering Reddit, someone covering Twitter, Instagram and the rest)ā¦then they downsized to just Gwen and Jason and then since Gwendolyn left, Jason hasnāt had time to keep up on everything he used to because heās doing all the work it used to take 3-5 people to do and now all by himself (this should probably change soon since Jason said theyāre hiring more help for him again this winter). So I expect they will go back to doing better with this when the workload is spread out a little better again.
But in the meantime the OFFICIAL way to get a response is to contact support. Not unreasonable, but also not ideal. Like you indicated, choosing transparency would be better especially when you choose certain values for yourself as a company. Iām hoping things get back to better communication and organization on those type of things once they hire some more community managers to help again.
Agreed and remaining hopeful. Take care.
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Right there with you. V3 several SD cards new and old but it says itās not there.
@WyzeJasonJ , after the said update my app is acting up. Some of the settings under advanced arenāt saving after exiting and Iām not getting push notifications on my phone anymore.
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