OK so I tested this on my iPhone 8 running version 2.40.0 (15) of the app … I haven’t updated in a bit I guess. But the firmware is obviously the same on the camera. And no, the OFF setting will not stick at all.
When I go into the settings to the Night Vision IR Lights setting, showing the 3 options for Far/Near/Off … it starts on Off for me, obviously, BUT, it clearly shows the lights as on. If I toggle from Far, then back to Off, the lights will turn off … but, When I go into the live viewing and cycle the modes, the lights come back on. They just won’t stay off despite me telling to to in the settings.
I would suggest a power cycle on the cam. Power it down for over 30 seconds and then plug it back in. Also, clear the cache in both apps while the cam is powered off and close the app. Then try again.
Well I’m out of options then short some drastic measures. Since it is happening on the same firmware that used to work, and on two different app versions on two different devices, it’s hard to point to either the app or the firmware. Perhaps some other users will be able to replicate the issue.
I have submitted a log to Wyze … but currently am unable to contact support to 'connect with a member of the team to look at it" … nothing seems to be working with chat bot.
This is weird and I don’t remember happening before. I am on iOS beta version 2.41.0 (28) and Firmware 4.36.11.4293 (not sure if it is beta or not). All indications show that the iOS app has gone to production version 2.41.5 but I don’t see it either in AppStore or in TestFlight. Anyone has an explanation, I am stumped
EDIT: I’m tagging @WyzeJasonJ in case he knows why is this happening.
Would be nice if they fixed the LIVE VIEW on cam plus along with other existing issues with their devices and services… instead of always lying and giving us the run around
LOL because they can’t even figure out how to fix the live view on cam plus! don’t expect much from Wyze… their lack of effort to fix any issue is beyond over with. Clearly they are just into making more money on more broken/defective products and services!
My cams constantly lose live feed even though connection is good in desktop live view on Cam Plus but would still be working in the app. I have contacted support numerous times and keep getting told ‘it’s in beta mode’ for how long now with zero support or follow-up with investigations etc. They just keep referring us to the wish list… which NEVER has anything done. (I have several different models of cams)
Having to click each cam in live view on desktop to start streaming is annoying and tedious. Especially when you have to keep refreshing the screen to log in again when you get logged out over and over… or the site crashes
The lack of ability to view the doorbell cam on Cam plus is ridiculous. I bought this as it said it worked with cam plus but clearly doesn’t so that was pretty deceiving…
My cameras don’t seem to record all detections and only lets me go back a few hours in the events in the app.
Some of my cams don’t even connect 85 % of the time…
Would be nice to be able to change notifications and sounds for the doorbell cam.
Ok, I was originally thinking you were talking about the Live View in the app, it looks like you are talking about Web View instead.
That is understandable but the only way it works currently.
Yes, there seems to be a lot of differing info on this and I am trying to get everything updated to be accurate, I apologize for that.
To be honest I have not messed with events in Web View, I will see if I can replicate the same issue.
I saved this for last since this looks like the biggest issue, As far as I am aware they removed the beta tag and are not considering beta but it is definitely a work in process, I will see why they are still pushing towards the wishlist instead of sending feedback. I will say that I work remotely and use Web View daily, there are days it will stream all day and some days it times out 2 or 3 times over 8 hours. I have been able to seem to do things that cause it to time out and have sent them feedback on that.
When you get a cam streaming do you cover it with other screens and come back to it? Have any screen savers come on?
This is in the app itself for events history. It only lets me go back a short period of time.
I have a dedicated second monitor setup just for the live view in desktop. It stays open in it’s own window with no other tabs or screensavers. I don’t expand the cams to larger view mode either unless absolutely necessary.
Often the site will crash on it’s own and need to refresh when this happens to get the cams started back up streaming again.
It’s very frustrating because I converted all my existing cameras and added more spending hundreds of dollars plus purchased the cam plus only to find out it has many flaws …
Have you tried scrolling upwards when you reach the bottom, it will initially load 20 events then when you hit bottom and pull it upwards it should load 20 more?
I am using a dedicated monitor today running Edge, I am only streaming one cam and it did crash once within 5 minutes of starting but after that it has been running about 5 hours now. Just a single cam though, I will check and see what doing multiple does.
I can understand the frustration and I do apologize about that, I am hoping I am able to replicate something and can help get it fixed.
The new update has broken the cloud video playback of event clips from the Wyze door bell camera. Every time I try and view a video I receive the following error:
Error (code 09): Video Player Error. Please try again later. If this happens again, please submit a developer log through Wyze Support in Settings.
Contact Wyze chat support and was told they have no fix.
Well I’m out of options then short some drastic measures. Since it is happening on the same firmware that used to work, and on two different app versions on two different devices, it’s hard to point to either the app or the firmware. Perhaps some other users will be able to replicate the issue.