1/11/23 4:00 PM PT - We have released iOS app version 2.38.4.3 to the public. This has the fix for Error Code -1. We’re sorry that this bug escaped to the public and we’ve added new processes to prevent it from happening again. If you’re still experiencing this, please check App Store for an update.…

Was this update even tested in-house prior to release? I don’t know how it could have been given it’s causing these problems. This is unacceptable. It’s basically rendered the app useless. And still no fix.

Initial reports in other forum topics indicate the Android Update Hotfix has fixed the Loss of Notification on VDBv1 Doorbell Press and No Notification from HMS Mode Change or Alarm .

The hotfix has literally fixed nothing. Error code -1 when attempting to view any cams in a group. I have eight of them and can’t view a thing. Additionally, when you’re in landscape mode and select a camera to view, tapping the back button doesn’t bring you back to the cam group. It reverts to the…

As you will note from my post, I indicated that the fixes that were reported as successful were for the Android OS update, not the completely different iOS update. The issues you have listed are specific to the iOS update, have already been reported above :point_up:, and have been acknowledged by W…

I agree, totally unacceptable. This problem SHOULD have been caught during early testing if there was any. This isn’t a small bug. It literally broke everything. Something needs to change with software testing. The whole community shouldn’t be used as beta testers. I’ve used Wyze for a very long tim…

Hi, folks. I just added this update to the Service Status page but wanted to make sure it’s here as well. 1/8/23 4:21 PM PT - We have been making progress on a new app build to replace the problematic iOS app version. This is currently going through internal testing and looks promising for resolvin…

How will we know when the problem has been resolved and new app build is available

Great - Wyze move Gwendolyn. Look forward to seeing 2.38 Hotfix fix.

Ungrouping does not fix the problem at least for me. I have tried that several times and it still shows -1 error code randomly.

Wyze app 2.38 hotfix - Released 1/5/2023

Wyze News

exander January 8, 2023, 10:45pm 38

I can’t get the update. Just get 2.37.

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Wyze app 2.38 hotfix - Released 1/5/2023

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