Hello Wyze community.
Long story short, I have experienced the worst customer support of my life. Wyze is the cheap version of any IoT out there, and I understand we can’t expect quality, etc., etc. But, if there is an issue, just swap that $10 product to the client. Don’t waste any one time, you’re cheap guys. Unprofessional, ridiculously unprepared, you require tasks that don’t prove anything but your app is a mess.
I backed you up for years. I was already looking at professionals cams compared to yours (Unify to mention one), but now is the time to say goodbye. I will use your products for the time left (not much consider the quality), and I will move on with the pros.
Since I wasted a week responding to stupid replies from your support, I wanted to invest five more minutes to give you feedback on how irresponsible of you is to play cheap with cheap product.
Have a good day
It could be your attitude? Watch out for the door behind you. I have had a few issues with WYZE support via email but when I called them the were polite, and very helpful, My 2 cents ….
I’m sorry you had a bad experience with support!
What were you looking for assistance with, the community may be able to help you.
I agree with @Antonius, you’ll get a better response when calling support.
(206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
I rarely email a company for tech support if there is a phone contact available. It can be really frustrating to send an email, wait a day or three for a reply of “try unplugging it, wait a minute, and plug it back in” or other various canned replies depending on the product.
As a former tech and someone that also did some tech support, if email is the only option, I start with a clear list of all of those things I already did, but that often doesn’t work either. Calling usually get’s a better response.