Working Around the Garage Door Controller 3rd Party Integration Not Working as Expected

Services & Integrations
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Below summarizes email from support stating that there was no 3rd integration for the Wyze Garage Door Controller. Issue was that the integration did not work as advertised. Below are the two uses cases and the behavior observed and how to live with the problem - until the coders fix it.

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If the garage controller were not integrated - then it would not show up in either 3rd party platform as a garage door device.

But it does… and the behavior looks like the wyze controller (depending on how the unit is wired to the opener) will either ONLY send one signal – that the door is either open all the time, or the door is closed all the time.

Below describes what I can do . There are 2 uses cases that change based on how the actual garage door switch is wired to the controller:

  1. Red to red, black to black

The wyze unit sends only the Close signal to both Alexa/Google Assistant. So it appears as if the door is always closed. So to open it - I say the open command. Then Alexa/Google asks for my 4 digit ID and the door opens - as it should. But to close it - I have to say the open command again, and restate the 4 digit ID. This is not the prescribed behavior.

BUT - this is the more secure option

  1. Red to black, black to red

The wyze unit sends only the Open signal to both Alexa/Google Assistant. So it appears as if the door is always open. So to open it - I say the close command. And to open it - I have to say the close command again. Both Alexa and Google do not ask for the 4 digit ID.

This is the less secure option

The issue is that you can’t use the open command to just open, or the close command to just close. Would be nice for this to work properly

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The Red/Black anything is totally of no concern. There is only a short between terminals, or no short between terminals. There is no red/black, even tho they color coded the wires that way. No polarization whatsoever. Just a short. Wish they hadn’t color coded those wires, for sure.

The way the system works is it looks at the QR code of the garage door. Is the QR code in the calibrated position? If yes, then the door is closed. If no, then door is open. Has nothing to do with wiring. You could crash a car into the garage door, and the system would say the door is now open because the camera can no longer see the QR code in the calibrated position.

As far as 3rd party integration – no idea on that. I suppose that depends on the restrictions on each product. Like does the system properly relate to the 3rd party whether the QR code says the door is opened or closed?

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