To the best of my knowledge I have never opted in (and wherever possible have opted out) of receiving marketing emails. So why is somebody called Alex sending me spam emails offering me discounted annual subscription? Notably with no option to unsubscribe. If I want a yearly subscription I’ll apply…

Hey @Jimikuk Could you take a screenshot of the email body (excluding your address) and post it here? :slight_smile:

@peepeep may be on to something. It’s possible you are getting spoofed by a crafty ghost spammer. I have yet to get any Wyze marketing emails from a person. In your post back, include the email header info in the details with Alex’s origination email. Also, if you do feel you are being ghost spam…

Here you go. I tested the link and it ends up at wyze.com Two emails in two days. No way to unsubscribe no way to reply (it comes back as unmonitored email address. It’s clearly a Wyze markweting drive too, as when you click the link it immediately tries to get you to confirm that you want to take …

My email client (I happen to have Thunderbird), and I think most others have a way of blocking any incoming email message with a particular extension. I think that when I blocked what you’re talking about, it was something like “marketing” at Wyze .com. Since I still want to get emails from Wyze, …

I know how to block things thanks. My point is, I shouldn’t have to. Wyze is a reputable company who are obviously well aware of email etiquette. That email, and the one before it, was unsolicited, With no option to unsubscribe and no way to reply. It’s spam pure and simple, and Wyze should know be…

@Jimikuk , Agreed. Customer Support should not be sending marketing emails when following up on submitted CS tickets. Perhaps @WyzeJasonJ can find someone @ Wyze to provide feedback?

I haven’t submitted any tickets. The original email (which was actually 3 days ago not yesterday, so my apologies for the exaggeration) said: " Thanks for being a fan of Wyze Labs. You’ve been with us for quite a while and I’m hoping you have plans to use Wyze for the next year. Just wanted to let…

Yea that’s not normal, seems to me like a CS agent is sending those. Jason will look into it.

I’m going to send this up to someone higher in Wyze to look into this. We’ve now had 2 people mention that an “Alex from Wyze” is contacting them about upgrading services. I’ll have this looked into. Jason is not currently available (he’ll see it when he gets back), but we’ll get someone on it now …

@Jimikuk I have been able to verify that these are legitimate emails from Wyze. I did bring to their attention that you are getting them when unsubscribed to everything and that there is no way to unsubscribe from the email. They are checking on this and also looking to make it more clear that it i…

Why the spam?

Services & Integrations

Customer July 19, 2022, 9:06pm 12

The forum seems to be cross linking the threads automatically but just in case…

Topic		Replies	Views
Email from "Alex from Wyze" Watercooler support	9	888	July 19, 2022
Can you guys ease up on the emails? Cameras support , not-platform-specific	10	825	January 3, 2021
Spoof Email From Wyze Cameras not-platform-specific	19	2661	October 15, 2023
No more spam PLEASE Watercooler	4	252	December 15, 2023
Wyze SPAM even when unsubscribed Services & Integrations android	1	548	January 5, 2021

Why the spam?

Related topics