Email from "Alex from Wyze"

[jtoshima]

Re: 2nd notice: Another unsuccessful payment for your Wyze Labs account
On Jul 18, 2022, at 12:33 PM, Alex from Wyze support@wyze.com wrote:

Hey there,

Just retried to process the $1 subscription payment, but unfortunately it didn’t go through. To keep your account active please update your information here.

Let us know if you have any questions,

Is this for real or is this a SCAm?

[carverofchoice]

I don’t think Wyze has any $1 subscriptions. Cam Plus is usually $1.99/month. It’s possible it’s talking about Cam Plus Lite if you chose to pay $1 month for that.

I would not click on any links in that email until we get clarification or more information from Wyze.

I saw another post about this “Alex from Wyze” emailing people.

Let me send this up and see if someone can look into it.

[SlabSlayer]

There are other posts (linked below) discussing emails from Alex.

Why the spam?

To the best of my knowledge I have never opted in (and wherever possible have opted out) of receiving marketing emails. So why is somebody called Alex sending me spam emails offering me discounted annual subscription? Notably with no option to unsubscribe. If I want a yearly subscription I’ll apply for one. If you send me any more spam I’ll cancel all my subscriptions. Please tell Alex to go away and leave me alone!

I would suggest forwarding the email to security@wyze.com and asking them to authenticate the origin.

The link address provided in the markup is:

[https://click.pstmrk.it/2sm/services.wyze.com%2Fdetail%2Fcamplus%3F__pw_iic%3D88f0be8c-4819-4665-9066-a67adb9d3a45%26at%3D2/VIn-uS8N/e08F/cl4HLJx4Lg/ZHVubmluZy1jb2xsZWN0aW9uLWF0dGVtcHQ] which appears as

Wyze Services

[Customer]

Interesting. As far as I can tell, even though it’s using an Italian mailer domain, it really does redirect to the Wyze site, so I’m voting “real” and also “stupid junk mail company picked a poorly chosen cutesy domain name”.

Also, the URL must embed the OP’s account because when I click it I get the below. Fortunately it does not log me in as him or her.

(It’s not me - I’m not logged in to anything on that test browser.)

[peepeep]

Good for you boys for dogging this issue. And I say boys only because I wish there were at least one active girl dog on the team.

What happened to ‘knitter of socks’? Did she move on to greener yarn balls?

[Customer]

Few of us have actually specified our sex. And even then we might be lying.

[peepeep]

Ok, ‘explicit’ girl, then. An earnest and helpful thing.

Also, my guess, odds are 3-1 that one is interacting with a boy thing here. But I have no data to back it up.

Dog-on!

[Worldwalker]

There are a lot of women online who have learned through long and hard experience that it’s better to remain silent and neutral. I have met several IRL.

[peepeep]

Hey @worldwalker thanks for that.

That’s sad. I mean I’m sad for them. ‘Online’ is a BIG BAD river as reputed I s’pose. I’m an eddy dweller pretty exclusively. Good for me to keep that in mind.

[carverofchoice]

Jason checked into it. He replied in the other thread:

@WyzeJasonJ

I have been able to verify that these are legitimate emails from Wyze. I did bring to their attention that you are getting them when unsubscribed to everything and that there is no way to unsubscribe from the email. They are checking on this and also looking to make it more clear that it is coming from Wyze. Thank you for reporting this and I apologize for the repeated emails.

So at least we have confirmation that they are real and from Wyze.