Sorry that this has been a pain, @rinkrat3030, but I’m super glad that things are good to go now. For the rest of the folks that have posted their ticket numbers here, I’m continuing to follow along with the Support Team to keep an eye on these until they get resolved and update processes as needed - looks like both of your tickets will be addressed by the end of the day. (cc: @rkthomas65@tommyleroy)
@fanto3k4 if you have either of those ticket numbers, I’d love to follow along with yours as well.
EDIT: Actually, I think I was able to find your ticket by searching your username , just sent it over for followup by our level 2 team on the Support side. They’ll probably need to confirm your address so please be on the lookout for an email from them!
To anyone else still awaiting assistance with their backer rewards, please make a Support Ticket and reply with your ticket number and I’ll make sure that you get squared away after the agent verifies your eligibility. We also have sent out communication to our entire Support Team to remind them of the appropriate steps when folks reach out about v3 Backer Rewards.
Thank you for your patience and understanding, everyone.
Support ticket 1159942. Have not received V3 camera and no updated information. Appreciate any action and update you can generate. Love the company and products but this has been a long wait since Nov 11th order of vaccum!
Can you check on my ticket too please WyzeJimmy?
Ticket 1159488 is the latest one that should have all the old tickets in it.
Past tickets for the Robotic Vacuum EA Backer Gift (chose the V3 Camera as my gift):
1082639
1021007
983369
Thanks very much!
@fanto3k4 I see some correspondence from Saturday - looks like we’re waiting on some info from you. Please look for an email from the Wyze Wizard ‘Adrian’ in your NetZero inbox!
@muerte33 Natalie has also reached out to you a few minutes ago, please make sure to get back with her so she has the info that she needs to get your backer reward taken care of.
I finally did receive my V3 cam today. It seems like there must have been some breakdown in their communications with this. Although it makes me very leery of dealing with the company directly again at least they shipped it. Their emails were apologetic but, when it says let me make it up to you and their offer is to send what they owe, that’s not really making amends, that’s just owning up. A discount code or free cam plus subscription would have been a better offer. Sticking to ordering from Amazon or shopping locally.
Thanks Mr. WyzeJimmy,
Natalie sent me an email and asked for some credentials!
Looking forward to the V3 and hopefully the handheld vacuum cleaner too.
Glad found this thread and know that I’m not alone in my frustration. I’ve had I think four support tickets now. At one point I received a coupon code, but when I went to actually use it I found that it had been cancelled without notification. I never received the survey to choose my reward (the v3 cam), but sure provided all the proof to support agents multiple times over. My more recent ticket was #1166349 and was closed with an automated message that it would be processed and shipped soon. Do you want another ticket opened or is just that most recent one enough?
I got my V3 camera, and have already applied two firmware patches to it! This is a great camera!
Thanks WyzeJimmy and Natalie. Now if I can just get my handheld vacuum that has been on order since January 2021, it has a status of PICK/PACK as of 5/8/2021.
Hi Jimmy,
I’m in the same position as many others waiting for info on their backer reward. My most recent support ticket number is 1111343 from March 18.
I questioned support on where the cameras for the early backers were, and I got an email on March 30th telling me that they were shipping the cameras out to “all our backers already”.
Here it is just about a month and a half later, and still no camera!
Let me guess. Because of the pandemic, shipping is really slow.
BTW, last ticket number (which was closed) is: 1134115
, just sent it over for followup by our level 2 team on the Support side. They’ll probably need to confirm your address so please be on the lookout for an email from them!
