Still waiting for backer reward. I got an email that V3 camera would be shipping beginning Feb. 19-20 and no update since. Emailed support which didn’t offer anything other than “we’re working on it”.

Hey folks! I wanted to stop by with a clear answer to make sure everyone knows the appropriate way to resolve any outstanding Backer Rewards issues. At this time all valid claims for Backer Rewards have been fulfilled for those that answered the survey sent out in late December last year. If you sti…

I finally did receive my V3 cam today. It seems like there must have been some breakdown in their communications with this. Although it makes me very leery of dealing with the company directly again at least they shipped it. Their emails were apologetic but, when it says let me make it up to you and…

Thanks Mr. WyzeJimmy, Natalie sent me an email and asked for some credentials! Looking forward to the V3 and hopefully the handheld vacuum cleaner too.

Adrian said my order has been processed but you are out of inventory. Once you have cams he said 7 to 10 days. Fingers crossed!

Thank you for your response!:grinning:

Glad found this thread and know that I’m not alone in my frustration. I’ve had I think four support tickets now. At one point I received a coupon code, but when I went to actually use it I found that it had been cancelled without notification. I never received the survey to choose my reward (the v3…

Posted ticket here and Jimmy connected with Natalie and received my V3 May 1st !!

Thanks for the ticket number! One of our agents will create a follow-up and should reach out to you by the end of the day tomorrow.

I got my V3 camera, and have already applied two firmware patches to it! This is a great camera! Thanks WyzeJimmy and Natalie. Now if I can just get my handheld vacuum that has been on order since January 2021, it has a status of PICK/PACK as of 5/8/2021.

Hi Jimmy, I’m in the same position as many others waiting for info on their backer reward. My most recent support ticket number is 1111343 from March 18.

Where is vacuum backer reward?

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Illumination June 1, 2021, 12:54am 164

You call call Wyze support at

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Free Wyze v3 Camera Offer plus Vacuum Preorder Bonus Home not-platform-specific	58	3509	April 8, 2021
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Where is vacuum backer reward?

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