You can add everything to the app but home monitoring wont allow anything to be added.
It not longer shows the services you connected too just the ads for them and if you click on the home monitoring ad it goes nowhere.
It’s like the app or wyze has forgotten you pay for the service.
Lets make sure I correctly understand you. Are you saying that the Monitoring tab is now showing you an ad for home monitoring instead of the normal screen where you can arm and disarm your system?
This happened to me once many months ago, and I just went through setup for the HMS again (not all the sensors or anything) and thankfully it actually still remembered most of my settings I had before. I can’t remember if I did it through the Monitoring tab, or if I went to Account Tab → Home → and setup my home info there again.
Try both of those. If needed, contact support because this isn’t happening to everyone right now. I just checked mine and it’s working fine.
On the other hand, if you are able to access the normal screen in the monitoring tab, try going to the monitoring tab → Home Monitoring Settings → Home & Away → Select whether to change Home or Away → Edit Sensor List → Check and uncheck different sensors
I think you probably just need to go through the setup again for some reason. As I said, that happened to me once a long time ago and thankfully when I set it up again it didn’t make me redo EVERYTHING. It remembered most of my HMS settings. But I would still check everything just to be sure.
At worst, contact support and they will walk you through it.
Turns out that even tough the home monitoring is paid automatically they some how forgot it was paid.
The refunded and i bought again which got it active but also made it very clear they are having some major issues.
When you get through the home monitoring setup and go to the part where it needs to communicate your agreement it just gets stuck on load and fails back to step 15 where you chose test mode or active.
It took 20 min to get it to finally complete.
Different phones different carriers didn’t matter just a lagging as hell response.
I had a spare hub so i switched out and nothing changed.
Either the software is bugging out or they have some serious sever issues going on.
This is sounding more similar to an issue I experienced a long time ago I wish I could remember exactly how I fixed it. I think I messaged some volunteer friends (and Wyze) how I finally resolved it, so if I can find those messages and remind myself, I’ll follow-up with you again, but I thought Wyze had fixed their system so this wouldn’t happen again so I quit thinking about it and now I can’t remember for sure how I got it fixed, I only remember I frequently tried setting it up again and redoing the home setting. You did some extra great steps of reordering and trying a different hub. I know I didn’t try that when it happened to me. I would’ve assumed that should have resolved it.
Sorry to hear you’re going through this. It may be an app bug.
If this were happening to me, something I would personally try if you have an Android phone, is deleting the wyze app off the phone, then go to APK mirror and download and instal/sideloadl a much earlier version of the Wyze app like at least back to version 2.5 (Make sure to use the APK file and not the bundle file). then try to go through setup. If this issue is related to the new 3.0 or later app, that might actually let you get through setup successfully.