Home monitoring lost all sensors, cant add back

Services & Integrations
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1

Just recently, all my sensors except cameras, were removed from the home monitoring. I can’t add them back. In the app, when I go to monitoring settings, it only has cameras available and no way to add sensors. The sensors are still available in the app and connected to the hub, but I cant add them to monitoring or control which ones are monitored or what they do when triggered. Any ideas.

2

This happened in the recent past and then they came back automatically.

I will see if we can get some eyes on this to see what is going on

Can you also create a log for this and open a ticket. Once you have those, add it to your post as well.

It also helps if you can provide the Android App Version being used and the Firmware of the Hub,

thanks

3

App version v2.4.0(640)
Hub SW version 4.32.13.685

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4

I created a ticket, but have not heard back yet. Also submitted log 1821283.

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