I canāt screen record. Maybe a helpful 
or 
person could provide some footage for the benefit of the community?
Iām not sure if I understand the request or the goal here. Some additional detail (something I often request of other users) might be helpful.
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Iām venting.
When you find a topic with a title that seems to match the problem or subject you want to address, please browse the thread (especially when itās a short one) before posting your question or complaint.
The solution or info may already be there.
Itās exasperating (to me) to see very capable volunteer people having to respond to the same problem or question repeatedly. Perhaps it doesnāt bother them, in which case I should mind my own business.
</vent>
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This makes me think of all the people losing their 
because they think Wyze is forcibly violating them with the changes to Cam v3ās UI or all the 
ing and gnashing of 
that followed the Wyze app v3ās launch last year. In both instances, the changes seemed to result in a bumper crop of new topics from (often new) users 
and unwilling to spend the time finding the appropriate existing topic (and often accompanying solution) before posting their own angry (and frequently misinformed) rants and conspiracy theory speculations.
I completely agree that those arenāt very useful, and theyāre frustrating for me to see, too. 
I like that you feel free to express your own exasperation here, and I think I have a little better understanding of what you were suggesting in your initial post and title, though I wonder if a <vent> would be better categorized in Watercooler. 
The other thing that occurred to me as Iām replying is the way Discourse has in the past suggested existing topics that might be a good fit when someone begins typing out a new topic. Thatās what Iāve seen in the right preview pane when using the āstandard Markdown editorā, and I imagine a lot of people just ignored those. Now with the ānew rich text editorā (which I believe is the default, but itās not what I prefer to use), I donāt know if those same suggestions are presented, and I wonder if that contributes to the repetitive topic overload. I havenāt tested and donāt know the answer to that.
Humans are going to be humans in any case, so we have to take the bad with the good, I reckon.
You said a mouthful.
To be fair (do I really have to be fair??) many or most folks may be viewing the forum on a phone screen in which case if that were the only method available to me I wouldnāt do it. Most people have access to a PC or Mac or a big freaking tablet. If you have a thorny issue to address, please do yourself a favor, use one of those.
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Hereās
#Buy_a_clue
</vent>
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Maybe we need a buy-a-clue tag? 
I agree with your previous two posts.
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Also, look, you can find at least several instances of me being kind and loving and tolerant and all that around here. So, I shouldnāt have to apologize for venting, I paid it forward or whatever.
Iām good. Iām really good. Iām great.
What about you?
</redundant>
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I amā¦
.
2025-09-26T03:24:33Z Edit: I see that itās been recategorized. Given the way the discussionās gone so far, I think that makes sense. I also think the original premise might be a useful Tips & Tricks topic if the humans could be trained to search there before posting. Maybe it wonāt matter as much after weāre replaced by the . Then there will be no need for a or person to record a screen scroll, because by that time we will all beā¦
.
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I donāt have time for this!
From:
From:
https://www.reddit.com/r/wyzecam/comments/1n9awk1/support_team_ama_wbruce_9102025/
Do you believe Bruce of Support quoted just above?
He said āoften.ā How often is often?
Is he just promoting what they prefer? 
I donāt have a particular reason to mistrust his answer, so by default I believe.
I think thatās a fair question and āoftenā is sufficiently vague to prompt the question. I havenāt read the entire AMA but believe that the Carver[1] asked him about specific metrics and data. If Wyze Support Team Bruce had given some actual numbers or even percentage estimates (I imagine they have data on this), then that wouldāve impressed me as a more useful answer.
Justifying the investment in the technology, perhaps? That seems plausible.
Iāll go ahead and @āmention @carverofchoice here in the footnote, because I think letting someone know here in the Forum is the fair thing to do when Iām talking about him. ā©ļø
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Sooooo,,,
If Wyze bot āsets upā a more successful exchange with live agents by establishing base details, why does forum not have an (at least optional) form to serve the same purpose for live volunteers?
Hereās my lame mock-up from days of yore.
IIRC, Forum Admin generously offered me the opportunity to work up something more polished that forum staff might implement but I demurred.
I donāt think Discourse polls would be a good tool for something like this, but I believe I kinda see where youāre going. Iām imagining something like a pre-loaded series of drop-down lists or other form elements that would guide a user and present options linearly and conditionally, something like this:
- A user self-assigns a proficiency level from a drop-down list.
- Once the selection is made, the next form element displays/populates/enables and the user selects the mobile platform.
- Once that selection is made, the user selects product or service, product category, product type, etc., etc., etc.
Itās basically a forking decision tree, and thatās the way a lot of Web-based forms seem to work: A user has to make a choice and that choice determines what options are available for subsequent choices, forcing the form to be completed in a specific order. Something like that should work well when creating ticketed issues for a typical support platform (I donāt recall if Wyze Supportās old one-page ticket submission form enforced these kinds of conditions or not; I donāt think it did), but Iām not sure that trying to implement something like that would be very useful or even possible within Discourse, because I donāt think thatās what Discourse is designed to do.
Then thereās the human factor, and people are going to make mistakes when trying to fill out such a form, plus another human (or group of humans) would have to plan and game through all the options for such a thing prior to deploying the tool, and even then theyāre probably going to miss things. Humans would also have to do ongoing maintenance: fixing things that were missed or mistakes that were made during the initial system creation and later accounting for new products/services/features that Wyze introduces in the future. That would really be asking a lot of volunteers.
I get frustrated with the humans, too (including myself). I think thatās part of what makes us beautiful in some ways.
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My bad; not with polls, thereās some native capability within Discourse, from what I recall.
*-it. Iāll just do it longhand like I sort of have been.
Hi! Iām a Forum live volunteer ābotā.
Would you be willing to address these questions before we begin?
- Are you more in the mood to problem solve or vent?
- How do you assess your tech expertise: Beginner, Intermediate or Advanced?
- Which is your primary platform, Android or Apple?
- Have you been using Wyze stuff long?
- Which Wyze product(s) will we be talking about today?
Welcome to the Forum!
You wanna role play? Imagine youāre a customer making a new post and you were presented with the directly above.
Act like you would if you were a customer. Of Wyze. Here.
To be honest, Iām not sure if this is a simple question about screen capture. If so, on what platform? In Windows, there is a print screen on the keyboard in addition to the Windows 11 Snipping Tool; Iām not sure about iOS and Mac.
On Android, however, it all depends on the phone. On a Samsung phone, for example, you swipe the screen with your palm. Other phones have their own methods.
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True, on most phones you can press the power and Volume down key to do a screen shot. This options works on the Samsung, Pixel 9 Pro, and on the iPhone you would do the Volume up and power .button
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My answer would be 
. 
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I got a Bill āWeāll do it live!ā OāReilly vibe from this. 
I know that Discourse has @ādiscobot[1] and some AI features, but I donāt know if it could do what you seem to be suggesting or if any other users would actually want it to do that. Often users who seek assistance here have complained about the chatbot on the official Support site, so trying to recreate those kinds of āfeaturesā hereā¦Iām really not sure what that would accomplish. 
Incidentally, I asked olā Wyze-E the same question a couple of different times, once on mobile and then some time later from a desktop browser:
Maybe we should continue to keep this a 
from the bots. The last thing I want is for them to destroy this refuge, because:
edited to avoid summoning the bot ā©ļø
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