Not perfectly suited to the task but maybe of some utility.
Nah, prob’ly not.
But still…
1 Copy/paste the intake template poll code into the Opening Post or first comment:
[poll type=multiple results=always min=2 max=6 chartType=bar]
* 1 Expertise: Beginner
* 1 Expertise: Intermediate
* 1 Expertise: Advanced
* 2 Platform: Android
* 2 Platform: Apple
* 3 Product: Cam
* 3 Product: Bulb
* 3 Product: Plug
[/poll]
Note
You gotta delete these after pasting the template into a post for the poll code to work.
2 Tick off the pertinent boxes:
3 Close the ‘poll’ (it can be reopened) yielding this:
ℹ By default, polls are enabled in Discourse and users of trust level 1 or above are allowed to create them. Site admins can adjust who can create polls via the poll minimum trust level to create site setting and disable polls using the poll...
Reading time: 12 mins 🕑
Likes: 52 ❤
2 Likes
Here’s the live dummy:
1 Expertise: Beginner
1 Expertise: Intermediate
1 Expertise: Advanced
2 Platform: Android
2 Platform: Apple
3 Product: Cam
3 Product: Bulb
3 Product: Plug
It would only be meant to have a single ‘voter’ (the OP) and then be closed, but I’ve left it open for play. This may not work.
Also, mods may not be so interested in having threads littered with these. With the full Wyze stable of products as options they would be… long.
2 Likes
Seems like @StevenA suggested an intake form recently…
And this new Wishlist item is about Wyze’s formal support paths (not the user-help-user Forum) but still, some ideas re User Expertise .
Tech communications
Communications with the tech support is impossible. Few owners of Wyze products do IT for a living. We do not know the IT jargon, so it is impossible to communicate our problems in THEIR language. What I wish: tech support which speaks to consumer in plain English and does NOT assume that we know what we are talking about.
[Mod Edit]: Title and tags modified to be more inclusive and to enhance search clarity.
The topic has surfaced before:
TECH APTITUDE flag: Beginner/Intermediate/Advanced
Self assessed!
Are you here primarily to vent , problem solve , or almost equally both ? Be honest.
Is your tech aptitude level B/I/A ? It’ll help us both to communicate better if we know.
1 Like
IL1
May 17, 2023, 7:13pm
4
Happened to have read about this recently:
The Dunning–Kruger effect is a cognitive bias whereby people with low ability, expertise, or experience regarding a certain type of task or area of knowledge tend to overestimate their ability or knowledge. Some researchers also include the opposite effect for high performers: their tendency to underestimate their skills. In popular culture, the Dunning–Kruger effect is often misunderstood as a claim about general overconfidence of people with low intelligence instead of specific overconfidenc
Not sure if self-assessment is a good idea. Just saying.
But it is a good idea for people to make it clear beforehand, “I’m not technical”. Support is often in a rock and a hard place because if they say anything “dumbed down” to someone technical, the response can be quite emotional.
2 Likes
Thanks, IL! interesting.
Howzabout we lean-and-mean it?
Sidestep the long list of products altogether?
Even if folks mis-self-assess, they’ll be informed that their unpaid helpmates think in these terms?
The Vent/Problem Solve dual thing - either or both - being primary, imo.
IL1
May 17, 2023, 8:12pm
6
I know you hate Kleenex, but I would like to make a case for when people are venting, they should be directed to an “empathetic” chatbot so they can vent for 10 minutes before a live person takes over.
2 Likes
Wow @peepeep . Look at you being all helpful…again . Good on ya!
1 Like
The forum has this in a top user who shall remain nameless.
1 Like
Thank you, Slab! I like your phrasing.
1 Like
Inhumane!
