Glad to hear…do u have android or iOS and how far is the router from the camera?
I have 5 v3s and they are great.
You are correct that it is not affecting every iOS user. I have been talking with several outside of the forum who are not experiencing this for some reason, including people I know personally (family, friends, etc).
To add to the confusion, one of my friends who is a volunteer on another platform also did experience this issue for the first week or so, and then suddenly his was all fixed, presumably after one of the updates. I wish we knew more about that, but he isn’t sure what changed for him…he was having these same problems as everyone in here and then suddenly days later it was magically working 24/7 on his iPhone as if there was never an issue.
So your hypothesis is correct. It is mostly the iOS app, but is still only happening to a percentage of iOS users, not all of them, and there have also been some people who experienced it at first, and then it was suddenly resolved for them. Others have had the problem and continue to. We don’t know how wide-spread it is or what the percentage is, but as you suspected, I can confirm for sure that it is definitely not everyone on iOS.
It is certainly a very strange issue in that sense. Regardless, I am glad that they have figured out the case and we can hope for an upcoming fix with an app update soon.
Wyze just confirmed your hypothesis on it not affecting everyone with iOS, just a percentage:
Is there any possibility of a router issue with mine. As you know this is the second one with the same results.Tia
There are definitely a lot of different things that can affect connectivity issues.
HOWEVER, if you are able to stream fine at night, and only having these issues during the daytime, I would conclude that the primary issue is likely NOT your router, but is mostly likely an issue with the app code that Wyze should be able to fix. I would thus wait for Wyze’s fix to be released to Beta and then see if that resolves your issue before you take any other drastic action such as looking into other routers, etc.
Nonetheless, if you’d like to explore some things I’ve found to make a difference back when I was experiencing connectivity issues, consider reading this post I made about my journey through finding out what helped ME with improving my connection issues to the point where I almost never have any connection issues anymore (warning: it is a pretty LONG/thorough list of things I found to help my situation):
Again, I highly recommend not taking other drastic actions until Wyze’s update comes out. Wyze has confirmed the app itself is the main issue for people experiencing this particular streaming issue.
I was having the V3Pro streaming issues on my iOS Device (iPhone Xs). I tested early this evening aroiunf 5pm Eastern Time, still had the issue. I then updated my App to the Latest release and things seem to be streaming just fine now. I am not saying this fully fixes the issue as I will need to test tomorrow during the day, but was wondering if anyone else has installed the latest released iOS app and tested the V3Pro streaming issues.
If you have, can you please provide an update as to if you can stream or still cannot. Any information, including logs, would be great. I will see about getting them to Wyze to assist in trying to get this fixed.
As stated above, tomorrow I will do daytime streaming as this seems to be when the issues occur.
Thanks in advance
Edit
Should have mentioned which release I am talking about. Here is the link:
Yes…but I did it b4 sunrise and forgot to check after so I will let u know tomorrow when I have some useful information!
I finally got around to pulling out my iPhone 6s. I’ll have to try more tomorrow. When I first loaded it up on 2.38.0.9, it was stuttering and freezing weird. Then my battery died, so it might’ve been related to that. When I plugged it in and tried again, everything was working fine, but that might be because it’s nearly 5pm here.
So I am not sure. I was trying to update to a newer app version, but it seemed like the update in Testflight wasn’t taking…it would go through the update then tell me there is an update…over and over again like 8 times in a row, I don’t know iOS very well so not sure what that was all about. I finally gave up and just loaded the app, it froze/stuttered and the battery died, then when I rebooted with a cord in it, it worked fine. I’ll have to try more tomorrow.
Appreciate that. I am going to do the same as well
I am now on the newest firmware, and updated the app last evening on iOS. My 2 V3 Pro are streaming fine.
I updated the app and am on 3210 firmware and still having streaming issues.
That is great news, will pass this on. However, mine still has issues.
What device are you using?
Reported to Wyze.
Thanks
I can’t tell for sure since it’s been streaming on my iPhone 13 much better, if not fine with snow on the ground. However, on my iPad 5th generation, it seems to have improved. It’s skipping seconds, but it was freezing before. I just don’t know if that’s also improved because of the snow.
There is a bug on the iPad however. The aspect ratio is off in landscape on the V3 Pro. Instead of black bars on top and bottom, it’s stretching the image top to bottom to fill the screen and cutting off the ends so I see part of the date, but the time is cut off. This doesn’t happen with the V3 cameras which scale fine in landscape, just the V3 Pro.
I have the latest wyze version and also latest iOS version(upgraded this morning).
Today is cloudy in the northeast and it does work sporadically. Thumbnails are filled and the camera starts to stream when there is motion however it stop a few seconds after and then sporadically goes on and off.
Carverofchoic…I also have Comcast and last year when they installed my new router my cameras and printers did not work so we separated the 2.4g and the 5 g signal.
In Rhode Island we have Cox who uses the same router however we did not need to create the 2 separate frequencies.
BTW nice article!
Hope this is useful information!!
Thanks, The issue has to do with iOS and primarily during the day. Streaming at night seems to be ok.
Android Devices don’t seem to be having this issue (I use both devices so can check between them).
That seems to be the consensus about android versus iOS… However if I bring the camera within 15 feet of my router works fine.
Probably because there is not as much movement or things going on to tax the 2K stream?
No it’s just closer … in a window pointing at exact same locations