I thought the return to the old “Web Live” last week was a relief, but now my 6 camera page of cameras keeps freezing. Not having sound on, I often don’t even notice the picture is frozen since the date and time at the lower right corner is not easily seen. Refreshing the page doesn’t seem to always help, at least not for more than a minute or so. Are the developers still trying to play with the Web Live view? The app on my iphone is slow to load but at least it is consistant. Is Wyze really just trying to get rid of Web Live service? Not much use for my Unlimited Cam Plus subscription then. I use this for home monitoring while working on my desktop from home. Please tell me it is temporary.
I will ask the team and see what their plans are? I do know we are not trying to get rid of it.
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Thanks! Per my last interaction with support, it seemed Wyze wants to modify Web View, but the first new version was poorly received, for many reasons. Hopefully further “new” versions will consider the feedback from users. For me, comparing the connection speed of Wyze cams vs my Tapo cams, the Tapo cams open for viewing much quicker. Maybe these are not considered “security” cams, but the slow “loading for livestream” is notable.
Wyze has clearly shown they do not have a team with the right skill set or experience to be trusted with the task of overhauling the Wyze Web Portal. Obviously their company is not a cohesive unit. Their customer service does not know what the development team is even doing, has varied responses to various customers about the same issue, and has no communications team to speak directly to customers. Not ONCE did Wyze respond to this horrible Web View update. It was a complete fiasco. I wish they would just quit messing with things. It is not a toy. It is a place to view webcams in LIVE VIEW and access your Account and your Subscriptions. Period. If people want to adjust cam settings and configure their cams in the Wyze Web Portal, then Wyze needs to create a desktop application that runs on the computer, possibly for various operating systems, i.e. Windows, Mac, and Linux. A webpage is not ideal for doing all of that. A program that runs directly on the hardware and has access to the CPU, RAM, and Graphics is ideal for replicating all of the features and functions of the Wyze mobile apps.
That being said, I am not having any issues with the Wyze Web Portal in Live View as long as I am not viewing cams in multiple devices. Maybe you should try closing the app on your phone and not letting it run in the background by modifying the settings for the Wyze app for when you are viewing cams in the Web Portal.
I have a strong wireless network connection with a high-speed Internet provider. Is your network overloaded? Is someone playing games, etc? Analyze your network usage. Turn off devices that might be causing issues. Limit users that might be overloading the network. Maybe you have a rogue device that is eating up network resources unbeknownst to you.
If you have access to your router, you might want to check the settings for your wireless connection. For example, you may need to toggle settings like AP Isolation, Enable WMM, WMM Power Save mode to monitor the performance and determine what impact this has. (The terms may vary depending on the manufacturer of the router.)
You might also change the channel that the network is on from 1, 6, or 11. If you have a lot of neighbors with wireless networks on channel 11, channel 1 might work better for you.
Move your router to a different area if possible. Maybe your cams are not in an ideal spot or there are barriers such a steel beams in the construction that are interrupting the signal. Maybe you need a repeater or add another interim relayed WAP.
Many of the Wyze devices might only use the 2.4GHz WiFi Band. The 2.4GHz is highly susceptible to electromagnetic interference. For example, all of my 2.4GHz connected cams temporarily disconnect when I use the microwave and reconnect after I am finished using the microwave. This happens 100% of the time. I cannot move the router or microwave. So short of trying to shield the microwave with aluminum foil, there is nothing I can do. So I live with it. If you live near electromagnetic interference, you can experience issues, especially with the 2.4GHz wifi band. This might not be apparent to you. Some businesses or industrial equipment or motors can produce interference. Even vacuums, electrical lines, nearby power stations, or even a nearby electrical pole with transformers on top may produce interference.
It could also be a buggy or failing wireless network card or router.
You might need to contact an IT specialist that can help you troubleshoot your network and connections and offer advice for maximizing your network performance. In the end, there is only so much you can do.
The issues you describe seem to be on your end and your network, not with the Wyze Web Portal. For example, if several cams were to disconnect over several hours time, I can reconnect them individually or i can hit F5 to refresh the page. All of the cams quickly reload and connect. They will stay connected for several hours now that they have rolled back the update. If one were to disconnect temporarily, it usually reconnects on its own. When refreshing the page, the cams stay connected and do not have the issues you describe unless, as I stated previously, I were to use the microwave. But, again, in that case, they usually will reconnect on their own and then stay connected indefinitely.
I don’t think you can blame the Wyze Web Portal for your issues.