Hello, have 10 Wyze v4 cameras for home security, viewed on desktop monitor in multi-view for several hours daily. Use my iPhone Wyze app also to monitor cameras periodically. Mostly very pleased with functions of the Wyze cameras. However, occasionally the Web Live view on my monitor show multiple cameras asking to “reconnect”. This occurs several times, certain times of day, but not all day. I checked each cameras firmware, up to date, the Xfinity gateway download is over 900 mbps. The wifi connection to the cameras is very strong in the areas installed. Is this a known issue with the Wyze Web viewing? The iPhone app view might also experience similar but I may not notice it as much. Possibly the Wyze server?
btw, the “disconnected” camera view offers to “submit a log” , which I did, but wonder what exactly happens with a log? Wyze doesn’t appear to respond to owner submitted logs.
I suspect that you maybe close to saturating either the internet upstream or the 2.4gHz band on your local wifi.
How to determine which, or both is causing this.
Are you familiar with “ping”. If so I would setup a test with a pc or Mac that can run multiple instances of ping.
In one instance I would ping the IP of a camera on your network.
The other instance I would ping aws.com.
In both instances I would run ping non-stop for a day. In windows you would run ping - t IP address. If I remember right Linux will ping non stop with out any further qualifiers. I can’t remember the Mac commands.
Ping uses almost no resources. Basically a packet every 1 second. You can run it non-stop.
Keep an eye on your 10 cameras and when you see the issue look at the pings. Are you seeing timeouts?
As @ronl4625 mentions, your download doesn’t really matter. The upload speed at the site where the cams are, and the 2.4ghz wifi signal are both factors. 10 cams can easily overload that depending on your situation.
Could also be an issue with your internet service, cable service is prone to degraded cables and signal strength problems, perhaps there is packet loss on the line from time to time. But I’d more likely look at bandwidth first.
Wyze should add an option to the Web View, to display only selected cameras at a time. Instead, Web View forces all cameras to connect all at once. If you have many cameras, this is what happens.
I haven’t used web view in months, but last time I checked I found the option to select only the cams I wanted to stream.
I know you can stream one camera at a time, but say, 4 cameras, is that possible?
Yes. You can create a display preference from a list of your available cams. I’ll double-check in a few minutes to see if it’s still an option.
Thank you for checking!
That’s nice. I didn’t notice the check boxes. I thought it was a radio button group, and can only select one.
Can that configuration be saved for use the next time, or do you have to specify the grouping every time?
My pleasure!
It remembers whatever you have selected.
Unless you have Ublock or another good cookie blocker
I have cookies blocked in Safari, it doesn’t seem to affect it. But then I only have seven cams and I have them all on.
Yeah it depends how strict you get, most browser cookie blocking allows functional cookies.
But if you change it in a “private” window or whatever Safari calls it, if it relies on cookies it will not stick. If it is saved in your account/login on their server then it will. Not sure which Wyze is using.
Safari allows to “whitelist” websites and set custom restrictions per web site. Also as you know it has Private Relay where it rotates fake IPs as well encrypts the connection.
EDIT: Time to go and shovel the snow
Yeah chromium browsers (Chrome, Edge, etc) have the same as far as per-site settings, but I prefer Ublock, since it has built in blocklists and also is not owned by Google. Their browsers tend to magically allow their own cookies just fine regardless of settings. And easier to configure/customize exceptions too.
As a side effect, Facebook and Youtube videos have no ads with it either.
This is very helpful insight re:ping test, etc in this stream ofdiscussion. Thank you as I often experience this ‘reconnecting’ as well.
Does anyone know of a way to quickly switch between different groups of 4 Wyze cams on the webview? similar to what we have on Monitor function?
Currently I think we have to manually go in to the dropdown and select different cams again & again & again.
We used to be able to access our ‘cam groups’ before the recent web view service upgrade.
Would be nice if there’s some way to replicate in Web View, what grouping does in the app. And make it possible to display more than 4 cameras at a time.
In fact, Web View can use the groups that the app already has.
I just tried setting up 2 windows in my Safari browser on Macbook Pro.
One with 6 cams and another with 9 cams and I have been fairly solid without reconnects… All the cam clocks are incrementing!! I tried a 3rd Safari window and could not get it to work.
With dual monitors on Mac this could be quite helpful as I am currently watching 15 cams live with no reconnects!