I bought my Wyze cam when they first came out, which I think was 2017. There have been a few months where I didn’t have server connection issues. But I would estimate that during this time (3 1/2 years) I am not connected 70-75% of the time. I power cycle the camera, power cycle the phone, and it may connect for a few seconds, then goes into an authenticating loop. I have checked my wi-fi. I am always on 2.4 GB.
Maybe for the next software update you could add a feature that actually reliably connects with the server.
You didn’t mention in your post, what is the signal strength for the cameras? What are your upload/download speeds? How reliable is your internet connection?
You didn’t mention in your post, what is the signal strength for the cameras? Since this has never come up before, I don’t know. How do you measure that?
What are your upload/download speeds? Download speed is usually greater than 100 Mbps. It’s a little slow this afternoon at around 75 Mbps. Upload is usually between 15-20 Mbps.
How reliable is your internet connection? Rock solid. I have no problems with anything else. I have computers on the 5 Ghz network. They never lose connection. I have a Sony TV connected with a wired connection, and I never get any buffering problems on Netflix or Prime.
The phone and Wyze cam are around 25 feet from the Wi-fi router. They are both on the 2.4 GHz network.
This has been going on for years. There have been periods of months where it worked great, and I thought of getting a couple of more cameras. But most of the time it has been intermittent.
For the cameras, go to Device Settings- Device Info. You’ll find an entry for signal strength. Also, which is having the connection problem - the phone or the camera? If the phone, do you have another you could use as a test?
Are you using the latest version of the Wyze app? Is your live stream in the app set at SD or HD? What is the make and model of your router? If you were one of the first customers like me, you probably have a v1 camera, is that true? This would have been in very early 2018, if I’m not mistaken.
Are you using the latest version of the Wyze app? Is your live stream in the app set at SD or HD? What is the make and model of your router? If you were one of the first customers like me, you probably have a v1 camera, is that true? This would have been in very early 2018, if I’m not mistaken.
My camera always auto-downloads the latest version. The About shows version V2.21.35, and firmware is 3.9.4.16. I stream in SD. The router is an Archer CR500.
It’s a V1 camera with activation date in Dec. 2017.
Looks like your Wyze app is the latest version, for iOS anyway. Your v1 firmware appears to be out of date however, so you could try updating that to version 3.9.4.32 (released 1/21/2020). Your current fitmware was released on 4/23/2019. Release notes can be found here. I had a lot of connectivity issues myself until I disabled a setting on my ASUS router called Airtime Fairness. You could look for a setting like that on your Archer CR500. Also, on your router, you might try using a different Control Channel on the 2.4 GHz band that might have less congestion. Other than that, I’m out of ideas. And you’re right, the v1 cams were first sold in Dec 2017. Turns out I bought 3 of them from Amazon on 12/22/2017 and installed them on 1/11/2018. 
1 Like
Thanks for the help. Even though my firmware is not the latest, when I go to Firmware update, it says it has the latest version. There is no option to download another version.
My wi-fi router does not have an Airtime Fairness setting. I’m not sure if it is possible to set a new Control Channel. They only things on the 2.4 GHz network are the iPhone and the Wyze cam.
As a last resort, I’m going to delete thecam, and reinstall it from scratch. If that doesn’t work, eventually I’ll try a different brand.
Thanks.
Did you try removing and re-installing the app?
Not yet. I’ll try tomorrow.
Since my last reply, I have not reinstalled the app because it is working perfectly. I haven’t changed anything. This is the frustrating thing about the camera and app: it will work perfectly for a while and then lose connection. That is also why I think part of the problem is at the Wyze server end.
Anyway, I am closing this complaint. If it happens again, I will just look at a different company.
Thanks for all the help.
1 Like