I’ve had 10 Wyze V4 cameras around my home for 4 months. Mostly work ok. Recently one of the cameras will not connect in the Web View, which I use at my desktop computer occasionally. I pick 4 cameras, open up Web View, to monitor. That same camera can be viewed on my Wyze app on my iPhone 14.
Any thoughts on a fix? Maybe delete the camera, reset, then add camera again? If not fixable, would like to contact Wyze under warranty, before it expires. Thanks!
Before doing something like a delete/re-add, if it’s just that one camera then I’d navigate into that camera’s Settings and try the Reset Services option with the thought that Web View relies on the camera’s connection to Wyze’s servers (vs. streaming locally on your home Wi-Fi). If that doesn’t fix it, then the other troubleshooting you suggested seems reasonable to try, and I wonder about a few other things:
- What browser do you use for Web View? I don’t expect this to be the problem since your other Cam v4s apparently stream okay into Web View, but I’m just trying to cover bases.
- When you’re able to view the problematic camera on your iPhone, is that when both are connected to the same LAN/Wi-Fi, or is that when your phone’s off LAN, or both? (I’m thinking here of another user’s recent problem that involved a Cam v3.)
Thanks for the suggestions. I tried the reset services initially, with no luck . It just seems as though 2 of my 10 cameras suddenly started having trouble being viewed via Web View, while still being able to view on my iPhone. I have always used the Edge browser on my home computer. Not very tech savvy, so I stay with pretty basic stuff 
One of my problematic cameras can be viewed on my iPhone, with camera connected to wifi from comcast modem. The other problem camera is on a network router that is hardwired back to the comcast modem. Most of my cameras are on the comcast wifi, several outside cameras are on my router.
Thanks for the additional detail.
I wouldn’t expect the choice of Edge to be the culprit, because it’s a compatible browser. User reports regarding Firefox seem mixed and mostly problematic with Cam OGs in my observation, but I wanted to rule that out even though I don’t expect it to be the issue since you initially indicated that only one camera was giving you problems (though now it seems like two).
I’m still not sure what your iPhone is connected to when you’re using it to view your cameras, so I’ll try to ask it a different way: What is the source of your iPhone’s Internet connection when you’re able to use the Wyze app on the iPhone to view cameras that you can’t stream in Web View?
- The iPhone is connected to the home LAN/Wi-Fi, the same as the problematic camera(s).
- The iPhone is connected to mobile/cellular data and is completely disconnected from the home Wi-Fi.
- Both A and B.
My understanding of on-LAN streaming of Wyze cameras—when both the camera(s) and the phone are connected to the same local Wi-Fi network—is that both the camera(s) and the phone require Internet connections back to Wyze’s servers for authentication and to establish the connection, and then the stream happens locally over the LAN and will continue (at least for a while) even if the LAN becomes disconnected from the Internet. Web View is different, though, and I think that requires the cameras to have a stable enough connection to stream over your Wi-Fi and out to the Internet, through Wyze’s servers, and then back to your LAN and the browser on your PC.
Essentially, if your iPhone is on your home network, then you’re streaming locally. If your iPhone is away from home, using mobile data, or connected to Wi-Fi at another location and still able to stream, then it’s seeing your camera streams over the Internet. That’s the piece I’m trying to figure out.
Right now I’m thinking the issue might be a couple of things:
- Wireless connectivity of your cameras, so I wonder about the strength of the signal (though this may not be the problem if your cameras reliably stream to the iPhone).
- Something funky in the browser, like a mucked-up cache or something.
To check #2, what happens if you open an InPrivate window and log into Web View? Is the experience different if you try to view only 1-2 cameras (instead of 4 at once) or maybe just try the problem cameras individually? If they’re not streaming, then what kinds of errors are you seeing, and have you submitted any logs for the errors?
To expand a little on #1, when you’re streaming to the iPhone and still able to view live video from the problematic camera, is that when viewing it as an individual camera only or in a group?
Without a better understanding of your network topology, I’m doing a lot of guessing here and trying to think of how I’d go about defining the problem if I was experiencing it. 
Thanks for your patience and articulate questions! I’ll try to respond.
When viewing the problematic cameras on my iPhone at home, my phone is connected to my home wifi network, the same as one of the problem cameras. The 2nd problem camera is connected via wifi to a router, that is cat5 connected to my home wifi source (comcast modem). At home my phone is never connected to the 5G.
The wireless connectivity of each problem camera should be ok, since other cameras are also on same wifi connection in that area of house.
On my phone, I can view the problem cameras in a group of 4 cameras or individually, both work.
Thanks for your diagnostic questions. Not knowing much else, it seems to me that the 2 problem cameras have issues, and when I have a chance, will swap in an extra Wyze v4 camera in it’s place, see if replacement camera works.
The additional information helps some, but I’m still not sure if you can view the problem camera streams in the app on your iPhone when you’re not at home with the phone connected to the same LAN, so that still doesn’t tell us if there’s some kind of bottleneck or other problem with the camera streams getting out to the Internet and then to the phone. Can you stream the problem cameras to your iPhone when your phone is not connected to your home LAN? Maybe I’ve missed that somewhere. I’m also wondering about some clarification about this:
Does that mean that your phone doesn’t connect to 5G (fifth-generation) mobile/cellular network or that it doesn’t connect to your home Wi-Fi’s 5 GHz band?
You may have already verified this for yourself, too, but are all the cameras on the same firmware version? I disable automatic updates on Wyze cameras when I can and generally don’t update all at once in case there are issues. I’m still trying to understand what makes the experience with these two cameras different, and firmware could be an area of difference to eliminate.
I realize that I’m asking a lot of questions, so I appreciate your patience with that as I try to get a grasp on the problem and clarify what you’re actually experiencing. I think swapping cameras may or may not tell you something but might be worth trying if it’s relatively convenient.
Hey Crease, let me try to clarify your questions:
Yes, I can view the problem camera feed on my iPhone when I am away from my home’s wifi network. When there is no wifi for my phone to connect to, it goes to my internet dataplan, usually displayed on my phone screen as a 5G, rather than showing the wifi symbol. Hope that helps!
As for my phone at home never connecting to 5G, I mean it is always on my wifi network, and not on the data plan or 5G available in our town (to the 5ghz of my wifi band).
I check and all the cameras are on the same firmware version.
It just seems that if those problem cameras have to send the feed to the Wyze server before viewing on Web View, there is the problem. Of course, I have no clue what is involved in the camera feed going to the Wyze server via our home wifi network and then showing up on my desktop computer via Web View.
Thanks for your diligence and efforts! If I can, will swap a camera tomorrow!
If the swapped in new camera works, I surely will contact Wyze for a replacement!
Yes, I think that’s useful information, because I think it tells us that the camera is able to send its feed out to Wyze’s servers on the Internet and then your phone is able to connect to it and stream it that way, not just locally on your home Wi-Fi.
Thanks for the additional detail about that, too. Sometimes people write “5G” when they really mean the 5 GHz Wi-Fi band (not the same thing), so I try to be unambiguous and wanted to make sure I had a better understanding of your experience.
That’s what I was trying to figure out, too, but if you’re telling me that you’re able to consume the stream on your iPhone while you’re away from your home Wi-Fi—so you’re accessing it through Wyze’s servers—then at this point I’d shift my focus back to the browser and Web View:
- Did you try an Edge InPrivate window to see if the experience is different?
- Have you confirmed that all cameras are currently attached to a subscription? (I would guess that with 10 cameras you’re probably using Cam Unlimited so you can view more than one camera’s stream in Web View.)
- What happens if you try with a different browser and/or PC?
- What error message(s) does Web View present to you?
I’m still not sure what’s happening, but if you’re looking to beat a warranty deadline then I think trying a camera swap and opening a ticket is a good idea.