Welcome to the Forum, @banichi! 
I agree that they’ve mucked something up on their back-end. That’s how it seemed to me, anyway, even when this started for several user at the same time last April.
If you, @rmtgmb95, and @mfnwyz haven’t already done so, I’d suggest submitting logs from the app and then following that up by adding the generated Log ID to an existing Support ticket or opening a new ticket. Note that logs and tickets aren’t the same (some people are confused by this and get frustrated when Wyze doesn’t respond to a log submisssion); see also Friendly Reminder About Logs. Although Wyze Support will tell you that they can’t access the logs, you can describe the issue to the agents, and the logs themselves are what the engineers are supposed to see. Hopefully this will make them more aware of the problem.