Hi @eredifer and welcome to the Community forum! 
Go to the settings menu on the watch, gear icon 
Tap that and scroll down to the"System Control" There you will find Restart Shutdown and Factory Reset.
Wyze is a Toy company…they need to focus on a Core Product segment…So many issues will there products. I also use Ring in parallel and no issue…grant that Ring also went thru growing pains…but they listened…that’s what’s different with Ring vs Wyze. Watching for Ear buds, light strips, cordless vacuum.
Wyze is a startup offering cheep product. Ring is Amazon with Billions of dollars. Give them a break. You get what you pay for.
In 2013, inventor Jamie Siminoff brought his idea for a video doorbell to TV’s “Shark Tank,” hoping to find a backer for his new company . The sharks flatly rejected him. But the product, Ring , became a huge hit, and Amazon purchased his company in 2018 for over $1 billion.
Maybe once Wyze get there act together…someone will see the value in the Company to buy them out.
Exactly how we get monopolies with high prices! Monopolies with no competition (they buy them at outrageous prices). After all, if Amazon paid $1 billion for Ring, they have to recover that somehow, and they do it from you and me.
Nah, I haven’t had steps nor sleep for 10 days, restarted, reset to factory, and it still doesn’t work. And the history has not been restored. I understand not putting resources into an old product, EXCEPT, why would someone buy their other products if they are just going to stop supporting them?
Welcome to the Forum, @mfnwyz! 
Some of us haven’t seen data sync since April: No more data after Apr 1 for watch 47c. I don’t know why your issue began 10 days before you posted or why several of us saw this issue begin on the same date months ago, but I’ve had unresolved tickets and no solution so far.
While phone generates/collects data and app indicates it is connecting and updating data, nothing new shows in app since Nov 20, 2025. Started/stopped app, restart watch, power phone off/on. Nothing.
Welcome to the Forum, @rmtgmb95!
How did you manage to get several days into the future?
FWIW, this has been an issue more recently…
…and also going back to the beginning of April 2025:
I still haven’t seen any new data stored/sync’d since that started in April, and I’ve had a couple of Support tickets close without resolution since then. I’ll try bugging Wyze Support again this week, though I’m not especially optimistic about a fix any time soon (if ever). I still think this is a server-side issue.
What did Support say when you contacted them?
Fat fingered date. Actually no synched data since Monday Nov 10, 2025 approx 10-11am EST. All app/firmware versions current. Opened ticket late yesterday, so no response from support yet.
Just chiming in to say the same, no logs since the 10th. Something must be wrong on their backend.
Welcome to the Forum, @banichi!
I agree that they’ve mucked something up on their back-end. That’s how it seemed to me, anyway, even when this started for several user at the same time last April.
If you, @rmtgmb95, and @mfnwyz haven’t already done so, I’d suggest submitting logs from the app and then following that up by adding the generated Log ID to an existing Support ticket or opening a new ticket. Note that logs and tickets aren’t the same (some people are confused by this and get frustrated when Wyze doesn’t respond to a log submisssion); see also Friendly Reminder About Logs. Although Wyze Support will tell you that they can’t access the logs, you can describe the issue to the agents, and the logs themselves are what the engineers are supposed to see. Hopefully this will make them more aware of the problem.
P let’s go wise fix this and send an update for the watch
I haven’t had any data for sleep since the 10th also.
Let’s go wise wise up
No data for me since Nov 6th.
More wyze bs… no data since 10th
Same- last data showing in the Wyze data graphs was November 9th. Last sleep data Nov 9th.
I made a ticket when I realized it after I did all the regular deleting, re-pairing turning off and on, closing and opening etc..
the Wyze bot told me to do all the same things. None worked.
Another Wyzebot contacted me via email and requested me to do the exact same things again. Which I did. No resolution.
I replied to the bot email stating for a HUMAN to respond to me. No more AI regurgitating all the same “fixes” that all failed multiple times.
I’ve been in communication with an actual person for the past few days. I’m a bit miffed that I TOLD her the issues with the app began on nov9th and she didn’t hint that OTHERS were experiencing the same thing.
I use Apple health . None of the health data from my watch has been written to Apple health since nov9th.
The watch tracks steps- the watch shows steps on the graphs on the watch. It’s not the watch. The watch syncs with the APP. I can change the watch faces fine. I get notifications. I can find my phone from my watch and find my watch from my phone- it’s NOT a syncing/ communication problem. It’s an APP problem. The APP isn’t taking the info it gets from the watch and putting it into the data graphs. The health data must be written to Apple health from the graphs. Since no data is making it past tgr the data landing page - where current step totals and calories and latest HR & 02 data are clearly shown as soon as the action is completed on the watch. But the APP itself isn’t taking that data as the watch sends it and putting it into the graphs.
It’s not the watch. It’s the app.they need to FIX the APP.
I recorded my screen showing all of the above and sent it to the person who I’m in contact with.
She told me to send the log and send her the log submission number- which I did. Supposedly now the Wyze Engineers are looking at all the information I’ve sent them including the DATE ( Nov 9th) that the problem began on.
It’s so unbelievably obvious that there is a bug within the APP ( not our watches as it’s completely illogical that massive numbers of watches would all start the same malfunction on the same day. It’s not our watches. It’s THE APP- which they all have access to. they need to FIX the bug and then notify us all to update our Apps.
I like this dang watch so much that when my first one stopped holding a charge I bought a band thinking it would be better ( it’s not) and then a few months later I bought another watch. Now this.
I’ve been considering buying their cameras and other items for my and my moms house but I’m not spending another dime on their stuff if they don’t FIX the APP that every piece of their hardware depends on to be functional.
Well stated. Agreed we all folllowed remediation steps Wyze outlined without resolution. Hoping all the work you put in helps all of us. Thank you.
I’d been ignoring the apple HealthKit telling me steps have decreased over the last 3 weeks. Looked in the Wyze app to see that I also have had no graphed data since November 10. Frustrating to see everyone else going through the same nonsense, with no solution.
Seems to be back working, as of today (just check checked this morning)