No more data after Apr 1 for watch 47c

Lifestyle
1

Problem described in subject and tried to submit log can not even do it.

Wyze product getting down hill, I m not proud to recommend to my friends any more.

Some glitch I saw wyze fixed after a couple days, this time more than 2 weeks I can not stand it.

2

Welcome to the Forum, @peter.yang168! :wave:

I’m also not seeing data for my Watch in the app after that date. I’m not sure what you mean by this, though:

Why can’t you submit a log? What other detail can you provide? Submitting a log and following that by opening a ticket would probably be my next steps with this.

3

After go to submit log， I choose the category, then press “submit” button, nothing happen. Try different categories， same result.

4

Did you type anything in the Details box? You have to enter something there first; otherwise, the Submit button remains inactive.

After you submit a log, you should receive an e-mail message with the Log ID (the app will show you this number, as well), and the e-mail will prompt you to contact Support if you need help. Creating a ticket is a separate process.

This is how I prefer to submit tickets (you can click/tap to expand this):
  1. Visit the Help Center: https://go.wyze.com/help[1]
  2. Click into the “AI-powered search” box in the middle of the page and enter create ticket.
  3. Click Yes, that is correct.
  4. :point_up: Repeat Step #3. (:face_with_symbols_over_mouth: UGH! :roll_eyes:)
  5. Click No, I do not like chatbots.
  6. Click This is about a product.*
  7. Click Other.*
  8. Click Create Ticket
  9. Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.

     * Make your own appropriate/relevant choices here.[2]

It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.

I’m trying to get more information about this issue, too.

  1. This might be a good one to bookmark. ↩︎

  2. I’m demonstrating my typical path. The number of steps will likely be the same and result in the identical endpoint regardless of the choices you make. ↩︎

5

Thanks for the help. I did not type in any b4, now I can submit. But “fail to get log”, I tried 3 times, give up then , just have to submit without log.