No more data after Apr 1 for watch 47c

Lifestyle
1

Problem described in subject and tried to submit log can not even do it.

Wyze product getting down hill, I m not proud to recommend to my friends any more.

Some glitch I saw wyze fixed after a couple days, this time more than 2 weeks I can not stand it.

2

Welcome to the Forum, @peter.yang168! :wave:

I’m also not seeing data for my Watch in the app after that date. I’m not sure what you mean by this, though:

Why can’t you submit a log? What other detail can you provide? Submitting a log and following that by opening a ticket would probably be my next steps with this.

3

After go to submit log， I choose the category, then press “submit” button, nothing happen. Try different categories， same result.

4

Did you type anything in the Details box? You have to enter something there first; otherwise, the Submit button remains inactive.

After you submit a log, you should receive an e-mail message with the Log ID (the app will show you this number, as well), and the e-mail will prompt you to contact Support if you need help. Creating a ticket is a separate process.

This is how I prefer to submit tickets (you can click/tap to expand this):
  1. Visit the Help Center: https://go.wyze.com/help[1]
  2. Click into the “AI-powered search” box in the middle of the page and enter create ticket.
  3. Click Yes, that is correct.
  4. :point_up: Repeat Step #3. (:face_with_symbols_over_mouth: UGH! :roll_eyes:)
  5. Click No, I do not like chatbots.
  6. Click This is about a product.*
  7. Click Other.*
  8. Click Create Ticket
  9. Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.

     * Make your own appropriate/relevant choices here.[2]

It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.

I’m trying to get more information about this issue, too.

  1. This might be a good one to bookmark. ↩︎

  2. I’m demonstrating my typical path. The number of steps will likely be the same and result in the identical endpoint regardless of the choices you make. ↩︎

5

Thanks for the help. I did not type in any b4, now I can submit. But “fail to get log”, I tried 3 times, give up then , just have to submit without log.

1 Like
6

Yeah, I had to do the same thing. The app (I have my Watch 47 linked to a phone that’s still running the v2.50x app) still gave me a Log ID, though, and I entered that when I created my ticket with Support. So far I’ve gotten just the automated responses to that, no human yet, but when I was able to respond to the initial “WYZE-E” message in more detail, I included a link to this Forum topic.

I was thinking maybe the failure about the log message was because I was using an older version of the app, but I suspect that this isn’t the case and that there’s some kind of backend glitch, maybe like what happened earlier this year when users were unable to pair their Watches to get them setup in the app.

7

FYI, I still have an open ticket with Wyze Support. Apparently they don’t have a resolution at this time, but the most recent response I received suggested submitting another log, so I did that, and this time I didn’t see any messages about failures. Hopefully that means it will contain useful data for the engineers to look at, because I still think this is a server-side problem.

Oh, and my mom is having the same issue within the same time frame, which I think is further indication that this problem is on Wyze’s side and not something going on specifically with a few Watches.

8

I have the same issue too.
I have submitted a log, 1834006

Syncing to the phone works fine. I can see that, but the history is blank for 1 month now.

I have tried to repair the watch, redownload the wyze app and reset the watch, all to no avail.

IMG_5373
IMG_53731290Ă—2796 111 KB

9

IMG_5372
IMG_53721290Ă—2796 159 KB

You can see that daily, there is a successful sync from the watch to the phone. Just no history is captured

10

That’s what I see, too. I don’t think there’s anything you can do with the Watch that will solve this, but if you figure something out I’d like to know what it is. I really think this is a server-side issue, like what happened with Watches earlier in the year.

I don’t know what your familiarity is with log submission, but Support doesn’t see or deal directly with those, and the follow-up e-mail message should tell you that Wyze won’t contact you after a log submission. Opening a ticket is a separate process, which is why their post-log-submission e-mail also tells you to visit their support site if you need help.

I included in a post above the steps I take to open a ticket.

Thank you for contributing to this topic and sending a log! Hopefully this helps to get some attention on the issue so they can fix it for all affected users.

Welcome to the Forum, @aug-andre! :wave: