That is why I got rid of cam plus on the 4 WCO I have one and a half years ago. They worked for 6 months until I added a new V3 to CP then I could not download from the 4 WCO. I worked with WYZE on the issue for 2 weeks, they couldn’t fix it. I sent them numerous videos and pictures. As soon as CP was removed from the cams I could download videos again. This was pre-CP Lite. I have a long post on that issue from a long time ago, probably removed by now. Good luck.