Video download keeps failing

I have an event in the app that I’m trying to download the video of. I’ve tried on iphone and ipad, but the download keeps failing. I’m running a WyzeCam v2 with CamPlus motion tracking.

Some events just aren’t recorded properly. You can try it on one more device (preferably Android for diversity) but you might have to write it off.

Same issue here on my mothers phone. will not download the video clips. sometimes it works, but most time it does not and says failed. this is for Plus cam with longer clips. does not matter if on same wifi as the cam, or if on remote wifi. annoying