Video doorbell v2: how to adjust speaker volume

Cameras
, , ,
1

Just bought equipment. After someone rings the bell, I speak and almost cannot be heard. How can I adjust this volume? Thanks.

2

If you’re talking about the speaker built into Video Doorbell v2, then I’m unaware of any setting within the app that would increase the volume at the device.

I guess with what you’re describing I’d be inclined to do some testing, like with the preset Responses (you can find this button in the menu bar below the view pane on the Live Stream screen; you may need to swipe that strip of controls from right-to-left in order to expose that button) to see if the volume is adequate, and I’d also want to make sure nothing is obstructing the speaker, which is on the bottom of the device. If those responses are inaudible or not loud enough, then I’d open a ticket with Support, and they may want to replace it for you since it’s new.

Welcome to the Forum, @thomas.b1! :wave:

3

Thank you so much for your reply. I am not in contact with the Support Team.

1 Like
4

You’re welcome. Did you really mean “not in contact” or perhaps “now in contact”? For whatever it’s worth, I’ve found Wyze to be pretty easy to deal with regarding warranty replacements when a covered product has an issue, and I’ve preferred to take care of that via e-mail tickets.

ticket This is how I prefer to submit tickets (you can click/tap to expand this):
  1. Visit the Help Center: https://go.wyze.com/help[1]
  2. Click into the “AI-powered search” box in the middle of the page and enter create ticket.
  3. Click Yes, that is correct..
  4. :point_up: Repeat Step #3 or enter yes. (:face_with_symbols_over_mouth: UGH! :roll_eyes:)
  5. When the “No, I want an agent.” option appears, enter no.
  6. Enter product.*
  7. Enter other.*
  8. Enter ticket.
  9. Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.

     * Make your own appropriate/relevant choices here.[2]

It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.

information Note: A log is not the same as a ticket.

A frequent user complaint is the absence of follow-up from Wyze following the submission of a log from the app. If you choose to submit a log, then Wyze's system will generate an e-mail message to you with advice to contact Support if you need help, because the engineers will have access to the logs, but Support agents do not. You can include a Log ID when you create a Wyze Ticket in order to connect a log to an expanded description of an issue in a ticket, and that's information that the Wyze Wizards may be able to pass along to the engineering team, but those seem to be two separate systems, and it's important to understand the difference.

A relevant Help Center article goes into more detail.

Hopefully you can get some resolution with this. I really like my Video Doorbell v2.

  1. This might be a good one to bookmark. ↩︎

  2. I’m demonstrating my typical path. The number of steps will likely be the same and result in the identical endpoint regardless of the choices you make. ↩︎

5

Thanks for your help. I had contacted the support team and do have a ticket number. They are now working with me. But thanks for your instructions to report an issue. I will keep that for later usage.

1 Like