Video Doorbell Pro events not loading

I do not have an issue with the Doorbell but if I use the IOS app and select the recent events tab to view previous footage, they show up on the list. But when I select the footage, it goes into a continuous loading, and never plays the video. The only work around it to actually go to the device and then I can play the video. When I delete the video from the device it does not remove it from events