Can't view events. Video Doorbell Pro

I’ve shared my new Video Doorbell Pro with my wife. She can view live feed and see thumbnails of events, but when she tries to view the event it says Failed to load event, try again. All of the other camera’s work fine, she can see their events, it’s just the doorbell. I’ve tried removing it and re-adding it, but that doesn’t work either. Any suggestions? Thank you

And I can view the events on my app.