I just bought the doorbell pro and it will alert me for a person/motion, but it will not upload the video so i can view it. My internet is fine, ive tried factory reset and i still cant view recordings.
Are you able to view the cam when not on your home wifi? Who is your ISP and are you using their router?
Yes, i can view the live view no issue. My internet is a verizon orbic, i live in a rual area and cant get any other internet. I also have the V3 cameras and i have zero issues with those on viewing events, only my doorbell. Do i need the wyze router? Would it work with my internet thing?
Nah, you don’t need the Wyze router, especially if your other cams are working fine, and I’m not aware of that one being one of the ones with issues (though that doesn’t mean it isn’t). I wouldn’t push the Wyze router anyway, not saying anything wrong with it, but they’re not a router brand, there are far better choices.
Is live view of that camera smooth and clear, both on your own wifi and when on cellular data? I’m thinking a possible weak signal not allowing the videos to upload in the pre-determined amount of time or something.
Do you use the AI “person” (or other) detections on the V3 cams without issues? That feature requires a lot of upload bandwidth, and sometimes wireless internet, especially in rural areas, will have slow upload speeds. Perhaps since the doorbell sees a lot more motion it is just too much (not sure if your v3s see as much motion and/or are using the AI features).
Though I guess if it is rural, maybe they don’t see a lot of motion.
Olay, good to know. The live view is clear and yes i can view when im connected to my wifi and when i am on celluar data. I have the AI detection off, to record all motion. I walk in front of the camera, push the doorbell. It tells me somethings there, when i go to the video it says “failed to upload” my V3s are father away from my internet than my doorbell is, and those have no issues showing me recordings. Ive tried to move things around and it still wont upload video so i can see motion.
Odd. Maybe try to start over, delete the doorbell from the app, factory reset it, bring it inside close to wifi and set it up again, test it out in there, then test it back in its original location?
The doorbell probably does use a bit higher bandwidth than the v3s but not by much, and if AI isn’t enabled I doubt that’s the issue.
You can also try uninstalling and reinstalling the app, maybe something in there got corrupted during the addition of the new cam (there is also a “clear cache” in the app which might help, but complete reinstall is more thorough).
Okay, i will try that.
I tried factory reset, deleting app. I am still having the same issue 
i dont know whats left to do
Is it possible this is a Video Doorbell v2 and not a Video Doorbell Pro? I’m confused by the message in the initial post that’s making the suggestion to open Playback if you’re using a microSD card. Video Doorbell Pro doesn’t include a microSD card slot, but Video Doorbell v2 does.
Maybe the message is just a generic suggestion that the app displays even if the device doesn’t support microSD? If so, then that seems like an unnecessary way to add to users’ confusion.
If you’re using Video Doorbell v2 and can record to microSD, then that’s what I’d do. That doesn’t solve the upload issue, but it would at least give you (local) access to recordings.
The other thing I haven’t seen specifically mentioned here is what kind of subscription you have, if any, though if you’re actually getting “person” notifications and not just generic “Motion Detected”, then that implies that you have a Cam Plus or other subscription. I’m not a subscriber, so I don’t know what to suggest as far as poking around in account settings is concerned if that’s the case.
I have a doorbell pro with the cam plus subscription. I get notifications that it detects a person/motion. But when i go to view the event recording, all it shows is “failed to upload” so i cant see who/what triggered the camera. Also, i dont get a thumbnail, it just shows the picture of the camera itself. My internet connection says its strong.
However, i also have the indoor/outdoor V3 cameras that are farther from my internet and i have zero issues with those.
Thank you for the additional detail. Since the app is suggesting the bit about the microSD card, I wonder if that’s a developer oversight (because I don’t think the app should be making this suggestion for a camera that doesn’t even have that capability) or if there’s possibly some other app issue because of what you’re seeing on the Events screen.
Since you’re a subscriber, I wonder if you can see any of these events in Wyze Web View. Knowing that might help you to narrow it down between an app issue and a device issue, and logging into Web View might give you a chance to review how your subscription is assigned and configured. I think that’s what I’d check next, especially if you’ve tried a factory reset on the doorbell and done a fresh install of the app.
I’m also curious about the Support/log situation. If you submit a log, I think it’s important to follow that by opening a ticket with Support and including the Log ID in that ticket so that the details of the issue can be communicated to the engineers; otherwise, a lone log without a problem to connect it to gets lost in the shuffle and doesn’t mean much, from what I understand. Since this is a new unit, opening the Support ticket is going to be your path to a possible warranty replacement, too.
Did you try it inside within a short distance to your router to see if it uploaded successfully there?
Note that doorbell supports both 2.4ghz and 5ghz wifi, maybe it is trying to hold onto the 5ghz signal when it is at the edge of the range and can’t successfully upload? But that wouldn’t be the issue when you’re inside.
The doorbell pro is higher resolution than the v3 so it will need a bit more bandwidth, but not a ton. The v3 also doesn’t support 5ghz so it wouldn’t have the issue of trying to connect to that when the signal is poor. But you can’t really judge based on distance alone (many other factors are involved), and the signal meter also isn’t really indicative of the actual wifi environment or bandwidth available. You could temporarily disable the 5ghz band on your router (assuming both bands use the same network name) and see if it changes anything. If you’re using different names for the two bands and have the cam connected to the 5ghz one, then try setting the cam up on the 2.4 one.
If it doesn’t work when right near your router, then I’d start to suspect something with the camera itself, or possibly something “stuck” in your account somehow. But if you deleted the cam, factory reset it, and reinstalled it, one would think that should clear anything like that out.
As @crease said also make sure it is associated with your subscription, but I’m guessing during setup after you reset everything you selected that.
What is curious is that in order to do person detection, it has to upload something to the cloud, but maybe a tiny bit is making it and that is enough for it to make the determination, but the whole 12+ second clip isn’t able to upload.
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I like @dave27’s suggestions. Since I don’t use Video Doorbell Pro, I tend to forget that model supports 5 GHz networks, and I think that’s something Wyze should consider adding to their Doorbell Comparison Chart.
Yes, i brought it inside and sat right next to my router, no difference. I changed it to 5g, that didnt work, but it also made my other 2 cameras not work since the V3 doesnt go with 5g.
I logged onto the Web Live View and it says the door bell pro is not compatible?? So i couldnt see the live feed at all or view the past triggers.
I’m not sure what the highlighted (my highlight) “it” is in the above quote. If you’re talking about your router’s radio, then I believe what @dave27 suggested is turning the 5 GHz network/SSID/radio OFF so that your router is using only the 2.4 GHz band. Video Doorbell Pro can connect to either, but we’re trying to isolate your problem and force the doorbell to connect to your router’s 2.4 GHz network by making the 5 GHz network completely unavailable. Then we would want to do something to trigger an event/notification and see what happens with a recording.
This is because Video Doorbell Pro allows only event viewing (not live view) in Wyze Web View. Since you have a Cam Plus subscription and receive notifications from Video Doorbell Pro, I thought checking in Web View might provide useful data: If you could see event recordings from Video Doorbell Pro in Web View, then the issue could potentially be with the app; if you can’t see events from the doorbell in Web View, then this is pointing more toward a doorbell hardware issue, I think, so again I’d be in contact with Wyze Support about that.