Video doorbell - notifications lag time

[BEG]

My motion-detected notifications are not arriving in time to be useful. Sometimes they’re ok, but other times it can take 15 minutes before the app tells me about the motion.

Any guidance on getting consistent near-real-time notifications?

[ZiaMan]

I have stopped receiving person/motion detection notifications since the last firmware update. I get my other cam notifications, and I can still see the event in the history.

[SlabSlayer]

Welcome to the User Forum @BEG!

Notification lag and complete loss of notifications has been a reoccurring topic across the forum in many discussion threads with countless posts on multiple cam types. It is not a new issue. A quick search will lead you to many topics. It seems to have coincided with the recent AI upgrades and server side cloud changes.

Here is the last update officially released by Wyze:

@UserCustomerGwen

Core - No notifications when Cam Plus is enabled

While it seems like the recent firmware updates helped with this, we’re now at the point of needing to assess our notification design for moving forward. At this point, the majority of these cases are because someone turned off notifications for all other motion but the AI trigger didn’t happen within the 6-second (chosen for speed of notification) window. Cam Plus Events can be up to 5-minute segments and that would be a lot of time to wait for a notification that you want to act on. We’re looking at different methods for improving the notification experience and are having conversations internally about direction.

@ZiaMan, the updates are notorious for reverting settings back to defaults. I would double check that my detection and smart detection settings are correct and also the notification settings.

Finally, check out topics discussing the current state of the AI tagging. There are many posts from those (myself included) who have experienced severe degradation in AI accuracy.

If you need help finding the topics, DM me and I will shoot you some links.

Good luck! Be safe and well!

[SlabSlayer]

UPDATE: I just found this from the Wyze Team posted 30 min ago.

Check it out on that thread:

Notifications suddently stopped working without any config changes

Hi all. We’re working towards deploying a cloud-side “fix” for what we suspect is causing the remainder of the missing notifications. There was a design choice made a while back not to notify for AI detections that happen after 6 seconds. This was put in place before you could turn off motion notifications and have AI notifications turned on, so we assumed you’d get the motion notification and wouldn’t want a second notification minutes later. However, our “fix” for this may cause double notifi…