I have been having a nagging problem for some time with Notifications, so I finally had an opportunity to contact Customer Service/Tech Support–WHAT A NIGHTMARE!! I have a combination of indoor cameras-V1 and V2 vintage, a number of door/window sensors, a V1 video doorbell and an annual security system contract (via Noonlight). My problem is intermittent audio notifications with all but one of my cams (the newest one). Also, about 80% of the video doorbell detections send incorrect AI data–people, vehicles, pets, etc. more often then not are triggered as “Complete Motion” events and ONLY send video notifications–not good unless you state at your phone for 24-7!! The 20% (or maybe even less) correct AI notificaitons DO send BOTH audio and video notifications! So I have to have my Android Wyze app set to trigger notifications for motion as well as AI detections, so at a minimum I at least have a record on my cell phone that I can view the recordings and see exactly what really triggered the notifications. Very frustrating to only receive part of what is supposed to work, and early on (probably a year to 18 months ago, if memory serves me correct) EVERYTHING worked as advertised. My gut reaction is that through software and firmware updates over time, most of my equipment was placed into obselescence (though I cannot prove it). Oh, did I mention that except for the newest cam, the rest of the cams will NOT save a detection zone and continually revert to various blocked out arranegements (each cam reverts to the same weird pre-determined blocked-out screen with limited visibilities)? So for a week or two after reporting this I spent hours troubleshooting on my own and following Customer Service’s troubleshooting suggestions, as well. Here is what they kep telling me: “We truly appreciate your patience and cooperation while we work to resolve this. If there’s anything else you notice or any additional details you can provide, please don’t hesitate to share them—we want to ensure your devices work exactly as expected.” It’s all BS. Either they doi not know what they are doing or don’t give a damn!! Here’s why: after turning this case over to the second Customer Service rep, here is how he ended the ticket (in only one day of communicating with him. “After reviewing your product, it appears that it is outside of the warranty period and, unfortunately, is not eligible for a replacement. You can review our Returns & Warranty Policy if you have any further questions regarding coverage.
While we’re unable to provide a replacement at this time, we encourage you to keep an eye out for the next Wyze app update that could address the issues your experiencing,
Thank you again for your understanding and patience—we’re committed to improving your experience with our products.” Well, not only did I NOT ask for warranty service (come on, I know damn well that all of my equipment is WELL over a year old–I just wanted them to check out why I am having these problems!!). But his response, well too bad loyal customer, but you are out of luck! So instead of Wyze supporting thier entire fleet, apparently once an item is a couple of years old it looks like it’s ready for the junk heap! So sad that I was one of the earliest adopters of Wyze cams, yet they are treating me like a second class citizen! So is it time to look at the competition? MAYBE! I have read about similar situations occurring with fellow Wyze cam owners, and probably a lot of you have had the same or similar treatments by Customer Service/Tech Support. Seems they are more interested in sellling you more cams (and of course, vacuum cleaners, ear buds, scales, door locks–things that could not be further away from their original core products). As the saying goes, CAVEAT EMPTOR!!