I’ve been a loyal customer since the beginning of Wyze. I have purchased multiple cameras from V1 to V4, doorbell cameras, pan cameras, outdoor pro cameras, OG cameras etc. I also bought the motion and door sensors ( very poor design ) headphones, and a gun safe. I have Cam plus so I can see what is happening on my cameras and now only a few cameras will play back video from the cloud. I’ve done everything I could think of and went through all of the suggestions from Wyze and now I’ve been waiting for over a month for a response from them. This started in 2023 and I’ve been sending them logs and error messages but never get any feedback. I’ve called them and they started a case and I received an email but nothing was taken care of and they closed the ticket. I called again and finally talked to an engineer who said he was on it. That was last month. Since then crickets. I told them that at the end of June I’d cancel my subscriptions and find a better company. Still nothing so today is my last day with Wyze. Sad because I loved their products and was always excited when new products came out. If you can’t take care of your existing customers then you really shouldn’t be in business. I hate to go but I’m done with the runaround.
Have you tried deleting the App Cache in the App?
Also, have you tried to play Cloud videos on a different device with the Wyze App?
If you have not done so, try power cycling your cameras, WiFi router and you device with the Wyze App.
I didn’t even know Wyze made a gun safe.
Since you have cam plus, can you try to view a problematic cam/video via web view? That might help narrow down if the video is not uploading or if it is a playback issue.
I’m leaning toward possibly your wifi (or maybe internet upload speed), simply because it is typically the most common issue with IOT device especially when you start getting up there in numbers. But better to narrow down if the cams aren’t able to upload or if it is an app/playback problem on your phone.
What I would do:
- Clear the app cache and reload the app (can give detailed instructions if desired)
- Go to camera settings and click on reset services
- Then restart the camera
- Then go toggle all the settings again.
This almost always fixes the issue with the subscription.
If you have individual licenses instead of cam plus, then you’ll possibly need to resign the licenses to the cameras. If you ordered through the app through Google or Apple, instead of, there could be an issue on their end too.
Though if it’s your last day, it may not matter. If you’re seeking help, you could post your support ticket numbers and we could try passing them on to someone for you.
Latest ticket 4393197
4319033
1469936
The rest have been deleted as I’ve cleaned out my email.
Thank you
Jim