Vacuum spinning in circles

So I have a wyze vacuum that worked fine for a week now, and all of the sudden today it thought it was outside. Put it on the charger hoping to reset it, but it didn’t work. Tried to clean and it went in circles. Reset the map, no luck, reset wifi, no luck, factory reset, no luck. Any suggestions?

Have these not been around long enough to troubleshoot?

Check underneath the vacuum, especially around the cliff sensors across the front half and make sure they are clean and unobstructed. It sounds like it may think it’s going over a ledge causing the circle pattern you describe. Good luck

I tried to clean all wheels, brushes and sensors. Still acting the same way.

What’s the best method to contact wyze? I feel like the email is unresponsive and the phone # actually says no is available and hangs up???!!!