MY SOLUTION:
I attempt first time SETUP …
I never get past the “CONNECT YOUR PHONE TO WVCR_XXX screen in the app even after successfully connecting to that network
How do you connect to 2.4 G? I can’t get my new vacuum to connect.
if below doesn’t work, try turning off 5G signal for setup
hold two buttons down on vac for 30 sec
then turn vac off
then restart vac
press two vac buttons until you hear WIFI message
start app and hit + to add vac
connect to 2.4g WiFi with phone
follow dir to connect to vac - if previously attempted - forget vac WiFi
when vac WiFi reappears again tap “i” and turn off auto-connect
then click on vac WiFi
return to app
follow steps
if app says attempting connection but never does, restart app and the vac may already be there
if you’re using an iPhone, it can be problematic. iPad worked better
I’m not sure if you’re using an iPhone or an Android, but on my Android I had to force it to connect to the vacuum. It did not detect the Internet while it was connected to the vacuum’s SSID. The Android asks if you want to remain connected to the vacuum network even though there is no Internet. If you don’t answer that question correctly, you will not be connected and it will instead connect back to your usual Internet router.
I’m using an android. I said yes stay connected. How should I answer that question? that’s where I can’t go farther. Thank you so much for your help!
That is the question yes. 
You should stay connected to the vacuum so “Yes” would be the correct answer here. I remember it took a while for everything to be added though, so I’d say let it run its course…
I’ll keep trying!
Good luck
(Wyze Robot Vacuum Setup Issue - 1/25/21)
1/25/21 10:00 AM PT - We are looking into an issue that is preventing Wyze Robot Vacuum setup for some customers. We apologize for the difficulty and will post updates here when we have them.
(https://wyzelabs.zendesk.com/hc/en-us/articles/360015979872-Service-Status-Known-Issues)
This is not just an Ios issue. Android users having the same problem.
Understood. There are now updates for the iOS and Android platforms. Here is another note from Wyze:
And I received the app update this afternoon, to 2.17.7, I was already on 2.17.6. It just didn’t make any difference. As I told the CS rep yesterday, the WVCR network doesn’t stay on long enough for anything to happen. I don’t know how they think an app update will fix that.
Received my robot vac today. It fails during initial setup when you switch from your WiFi to the device WiFi. I know you’re working on it. I saw the updates. Just wanted to add myself to the queue.
Well, i have tried all of these suggestions!
This is driving me crazy! I try a couple times a day thinking maybe I will get lucky and it will work this time! All of my connections have been simple included adding the cwire puck to my outdoor gas pack for the wyze thermo! connected and never looked back. But cant get the vacuum to connect! frustrating!
They are telling people that have cannot connect issues to contact support for returns. https://wyzelabs.zendesk.com/hc/en-us/articles/360015979872
Expect a delay in getting return info emails though. I’m still waiting…
I go there and it takes you to the Main support page. Then where? Returns?
Thanks for any help
Nathan
And is the 1-28 post the one you are referring too? It doesn’t mention the vacuum at all just devices… All has been great until the vacuum!
One of the posts is for the vacuum, and you have to call or email to start the replacement.
I have had my robovacuum sitting on the floor waiting for instructions since last December. I keep getting notes from WYZE saying “you recently talked with X. Let me tell you about her/him.” But I never hear from “x” or anyone else.
What do I do next?
Hi @condajm Do you have an open Support Ticket number to post here? Phone & App version?
Sounds like ticket may have fallen through the crack. Might try starting a new service request by phone.
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