V3 playback glitch

Cameras
1

Comparing V2 and V3. Both cams have SD cards set to record continuously and are doing that and can be viewed without a problem. On the V2 when viewing a 12 sec recorded event if I the select the playback tab at the bottom of the window the view will switch you to the playback screen with the timeline at the bottom of the recorded view. This is what I expect to happen. When I do the same thing on theV3, a small pop window says “loading” but there is no switch to the playback screen. I’ve tried power cycle, reboot, and different SD cards with no change. Anyone having this same experience? Any ideas to fix? Thanks all.