V3 cameras all 10 cameras are all off line what’s going on???l
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Your router is frozen, your internet is down, your phone needs a reboot, your power is out, a Wyze server is having issues, solar flares. Based on the information you’ve given, all I can do is throw out random guesses.
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I can confirm that it doesn’t appear to be Wyze or AWS. Even Downdetector doesn’t have abnormal reports.
If you have other devices without access to mobile data like a TV that are able to access internet through the WiFi, then try clearing your app cache:
Expand this for instructions to clear Cache/Memory-Leak Variables:
- CLEAR THE APP CACHE:
- At a minimum, in the app go to the Account Tab
➜ Select App Settings
➜ Go down to where it says Cache File Size
➜ select Clear on the right side. - If using Android, Go back to your phone’s home screen and Long-press on the Wyze app’s launcher icon (or wherever you tap to initially open the app)
➜ Select App info in the pop-up menu.
➜ Select Storage and Cache
➜ Tap Clear cache (and consider tapping on Clear storage too) on the Storage screen.
➜ Just to be thorough, tap Force stop on the App info screen (may need to tap OK to confirm).
- At a minimum, in the app go to the Account Tab
- Restart your phone.
- Restart your router (and modem)
- Restart the Wyze device (unplug the power cord and plug it back in)
- Now try it again with everything pulling fresh and no potential memory leaks, etc.
Also, make sure you aren’t using a long 3rd-party USB cord or adapter as those are known to cause intermittent issues due to weak power received during times when the camera needs to draw more power.
This doesn’t seem to be something Wyze customers are reporting, so it’s likely something local to you somewhere. I’d start with the above troubleshooting.
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My cams are all up. If you are still having trouble, I’d recommend you reboot your router, and then call your ISP if that doesn’t work. Let us know the resolution.
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The v3s connect to quite a few non-AWS servers I believe, but you’d expect it to still be impacting a lot more if it was a service related issue.
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Even then, we’d still have people reporting it on Wyze’s downdetector profile for the V3’s, and they’re not. Though I have been having trouble streaming some V3’s in Google Displays today for some reason (that’s not normal)…but it works fine in my app.
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My cams are all V3 Pros, a V3 Pan, and some V4s. I do have one V3, but it is a garage door control camera. All are up ATM. Reboot your router, and then call your ISP if that doesn’t work. Let us know the resolution.
We are interested if there are mass problems.
Internet is Ok… only 1 camera is online
The rest are offline…
Did you reboot your router? Sometimes it can affect only specific devices.
@mikangi Rebooting the router will also force the cams to re-establish their wifi and may wake them up (along with clearing out any possible issues in the router like a frozen DHCP server).
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Yep, rebooting the router and the offline cameras will FORCE a new connection from scratch, resolving any potential memory leak issues and other things that may be involved.
My daughter has a V3 at her shop that has gone offline, also. The V2s, the other V3s, V4s and Pan Cams are all still working.
She deleted and re-connected the V3. It was online for a couple of minutes and then went offline again.
Fortunately, the V3 attached to the flood light on the side of the building is still online. That one is 20 feet in the air and I don’t want to have to go up there in the middle of winter.
Sounds like an issue with that individual cam and not related to what is being discussed here. If I had to guess, I’d say poor wifi signal or interference where that one cam is mounted, but there are other possibilities (camera’s wifi is going bad, etc).
The camera had been working, then quit. It was power cycled, deleted, set up, and moved around to different locations, all within the perimeter of other cameras that were working.
My comment was relevant due to my reporting that the other V3s were still working, even though one was having problems.
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If factory resetting the cam and setting it up close to the router doesn’t solve it, I’d say that cam is dying. Good excuse to try out a v4 or OG, both of which I consider better (unless you are using Cam Plus Lite which won’t work with the v4 or OG).
No, actually all my V3 were down for a long while too.
Throwing error code “oops something went wrong”
Working OK again now
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The V3 in question would usually flash red/blue, but sometimes go to solid blue. We had reset it and tried in different locations.
Last night, I brought a V4 from my office and intended to swap it in for the V3. First, I tried the V3 again and then decided to swap in the wall wart from the V4. That seems to have brought the V3 back to life. It has been online since then.
The V3 wall wart would not even light the V4.
Probably not the solution for everyone, but be sure to test the power supply, even if it appears to work.
Yeah the included supplies aren’t exactly military spec. Makes sense that low power would cause poor wifi performance. If you have an SD card in it, would make sense to format it as low power also often causes corruption of the card and files.
Any USB port rated for at least 1000MA/1.0A can power the v3 and v4 fine so just grab an old cell phone charger or whatever and check the output rating.
My V3 cams were all working until I had to change my email and ended up making a new account with a new email then they stopped working. Obviously I restarted my router, I also split my router wifi into 2G and 5G seperately. I unplugged and replugged and reset the router all day long literally and my V3 cams seem bricked. I have a V2 that set up just fine. I own 5 V3 cams but have only been working on two of them that I keep inside my house downstairs. I have one upstairs and two outside, why bother with them when I can’t get these two to work. To say I’m frustrated is very much an understatement. The V3’s won’t scan the QR code on my iphone and then I did get one to scan a screenshot of the QR code I emailed myself and opened on my laptop but then it wouldn’t connect to my wifi. I tried setting it up close to my router, in another electrical outlet, reset the router, split my wifi, reset my iphone, uninstalled the Wyze app and reinstalled, cleaned the camera lens off, cleaned my phone off, held it closer, held it farther away, held it at different angles. I am sitting here very mad that I have spent so much money on these cameras and now it seems I have to buy cameras again and if I do, it won’t be from Wyze I can tell you that. This company is always asking me to pay for subscriptions but I think, why am I going to do that when I am always having my cameras shut off for one reason or another? This time is the worst though, they ususally came back on after some time passed. Now I can’t even install them into the app… and yes, I even updated my phone and my internet and router works fine.
Factory reset the cams and then set them up again. They are still tied to your old account most likely.
If you had a subscription, it will be gone, that is tied to your old account. But the cams should transfer over fine after reset. Hold down the setup button for like 15-30 seconds until it goes into the reset. Once done it should work.