V3 cam 32 GB microSD usage stability

Cameras
1

Wyze Cam V3 issue

Setup 2 V3 Cams on Nov 22 after receipt. Updated to FW 4.36.0.125 on both V3 Cams during setup.
Installed 32GB microSD (formatted on PC) to both V3 Cams on Nov 25, after switching off cams.
Set to continuous recording. After some hours, both V3 cams lose the 32GB microSD card,
indicates ‘No microSD card installed’.
The resolution is to switch off cams, physically eject the microSD card,
insert the microSD card and switch on the cams.
Both cams start recording to the microSD cards, and then lose the card after several hours. This is repeating continuously.
Any thoughts for stabilization on the microSD usage?

2

@Chandan.Dutta

What brand of mSD cards are you using in the cams?

3 Likes
3

I just checked my 4 V3s that I set up on 11/21, and they all are working on their 32GB SD cards. So no other ideas from here ATM.

2 Likes
4

Sandisk Ultra.

5

I’ve used Sandisk ultra before and haven’t had any problems with them. Did you try to format the cards in the cams as well and not just the PC?

Do you have any other brands on hand that you could try? I’m using Samsung 32 GB High Endurance cards and they work the best.

3 Likes
6

I formatted using V3, no difference in behavior. I will try with other branded SD card shortly and report results. Thank you all for the responses.
I submitted this issue to Wyze support using email during the weekend, will monitor Wyze support response. No ticket # as yet.

1 Like
7

I can not get the Wyze 32GB Micro SD Card to work in the v3 camera. I have tried repeatedly unplugging the camera and reinstalling the card. I also uninstalled and reinstalled the camera. Nothing works

8

Try formatting the card with the Official SD card formatter from the SD Card Association:

Note: If you are using a card larger than 32GB (not officially supported), you will need to use a different computer-based formatting tool because the official SD Card Association tool will not format a larger card as FAT32 as required by the Wyze Cams.

If this doesn’t help, keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, contact Customer Support (206) 339-9646 Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT or use this link to electronically submit a Support Request. In the Wyze App, tap Account > Help & Feedback > Support.

9

I bought the 32GB directly from Wyze so I wouldn’t have any problems.

Regards,
Fred

10

Apparently both my V3s are from a defective manufacturing lot which has issues with microSDs. Customer service is sending me a warranty replacement shortly. I have received an USPS return label for return of the 2 V3 cams.
I will update status after installing the microSDs in the replacement V3 cams.

11

cam v3 will not recognize micro 32 chip. bought from wyze. tried everything delete card and reinstall. complain not picture how card should go in

12

Tech support told me to factory reset and now it works! Hold setup button for 12 seconds and then reinstall the camera

1 Like
13

Tech support told me to factory reset and now it works! Hold setup button for 12 seconds and then reinstall the camera

14

When I got my V3 in the mail the other day I set it up at my desk with the Wyze SD card, everything looked good, so I installed the cam and as soon as I did the card could not be recognized.

I will try the factory reset myself and report back.

15

Did not work

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16

If you don’t get a helpful reply here, contact Customer Support (206) 339-9646 Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT or use this link to electronically submit a Support Request.

Regards,
Fred

17

I just needed to reinsert the SD card and it started working again.

18

Mine did not work

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19

Any good news on the replacements? I think I have the same issue.

20

I was told by Wyze that a firmware would be coming to correct problem

Robert DiMinico

[Mod Edit]

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