Sorry but don’t have much left to go into this in high detail. Already posted the similar saga about June 14th update bricking all three of my V3s that were ultimately replaced. But this time a new twist.
Once Wyze came out with the latest 8/26 update for V3s I was afraid to install it because there was no mention of the Junes’ bricking issue being corrected. Such as, ‘It’s safe to download 220.127.116.11 (August 26, 2021) if June 14th bricked your cam because updating issues were addressed’. So I called customer service for their suggestion on dl Aug 26 firmware. Thought I read cams won’t work if not updated. With csr on the phone and doing the extremely familiar update steps with her, after about 9 minutes it said update failed. I’d turned all notifications and every other device off just to be 100% certain nothing interfered.
Sure enough I tried to view the V3 we tried and it said offline. CSR went through multiple basic steps with me to try to reconnect but due to length of call she decided I could do a manual firmware attempt myself. So dispiriting because that hasn’t worked before, no purple light, just stays solid red. CSR also told me to send a log and to email her the Log ID. I was so excited for them to find the answer to this bricking problem by the log.
Previous reps have said Wyze is well aware of the bricking by update issue and are working on it. Sadly Recieved another email from a different person that appears to convey there’s no fix.
“Our engineering team reviews each log to test and improve our products and the Wyze app. They’ve received your log, and are working to see your issue resolved in a future update.
We’re working on developing a process so that we can track these logs on our end, but it’s still very much in progress. We hope to have the ability to receive more details from your log submissions soon. Just keep an eye on a fix in an upcoming update”.
I emailed back then we need to do a replacement on the cam that was bricked with customer service on the phone. I think a third person replied to the Aug 26 update manually. I had tried but it failed but what’s another couple hours on top of five…
Using a new Wyze 32 SD four times yesterday, every attempt to manually upload Aug 26th update to the V3 faild to show a purple light. It stayed solid red and the cam would never say ready to connect. Called customer service instead of emailing, conveyed the saga and my now countless hours of work to revive this V3.
He said I’d done everything but he could not authorize a replacement. Someone higher up had to and would notify me. This CSR said he’d never heard of an update bricking V3s and it was highly unusual it’s happened to me three times. (First time from June 14th update, all three cams, second time tried that update on just one replacement and bricked, third time was Aug 26 update bricking one V3 cam with a csr on the phone doing it with me).
It’s a 3 month issue now, I’m outta gas on it and been in tech over 20 years. Even volunteered to do a vid call so they could see it’s bricked. Just have no idea why June 14th and now Aug 26th update bricks my V3. For the amount of free hours I’ve worked and worked with what I’m limited to doing at home, am praying they don’t user blame and stop replacing cams. We can’t prove they were working fine before or that we followed the extremely basic steps to update so it’s like having to plead a case every time. I didn’t receive a replacement offer today so if anyones V3 self-destructed from Aug 26, 2021 update and you found a fix I’m all ears!!