I have 1 old camera (Cam V2) that I pay a subscription for. I am going to be completely honest in that I have extremely little knowledge on “flashing” micro sds and what not.
Problem: I was out out of town for a month, came back to my camera offline and flashing yellow. I acknowledge I wasn’t keeping up with the camera as of late, I thought it was auto updating but I saw the firmware is out of date.
What I’ve tried: 1. Attempt to update but that won’t happen because it was saying offline. 2. Plug/unplug camera and router. 3. Press reset 4. Delete camera and add again (this was a terrible idea). 5. Attempt to mess with wifi settings with limited knowledge on wth I’m doing…
I shouldn’t of deleted the camera because now it won’t do anything. I think i am in a terrible feedback loop.
What I think is wrong: I can’t get the camera to connect or even add the camera because of some firmware issue. But I can’t fix this issue unless I am onlime but I can’t get online and download the firmware unless it connects which it’s not… doing.
I WANT TO PULL OUT MY HAIR… it says error code 90. Can’t connect locally. I live in a 580 sq ft apt… the camera is in the bdrm separated by 1 wall where router is. Wifi is used for phone only 99% of the time. 1 person.
Please help. And if you are going to tell me I need to “update manually” for the love of god explain it to me how like I’m 5 please. I’m using Android app on my Galaxy 23 plus.
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Hello @Wize-nocturnal
Here is a link to a support article with how to manually flash the firmware. for the Wyze Cam v2 the directions are in the third section down the page. If you run into issues definitely come back here and update and someone may be able to help further.
Hello,
I appreciate you sending me the article but as I told your collegues when reaching out for help, I have a 3 year old computer that does not have an SD slot for the microsd to go into. I was just informed my camera is out of warrenty too… and I am almost certain the only reason the camera is acting up is because of the firmware update stuck.
So my question is… is there anyway you can get the firmware to update if I cant get the camera to connect to the internet and if doing it manually, Is there anyway to do that without the sd slot…
Sorry… I am not (very obviously) tech. knowledgeable.
Thanks.
AV.
As long as you have a usb port on your computer you can use one of these to create the firmware SD Card:
https://a.co/d/a6d9L0a
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Thank you. I will try this!
Anjali Vashisht
I received the part today.
I followed the directions to download the file for cam v2. I downloaded the file. Then I right clicked and it didn’t say extract all so I double clicked it, once there, there was an option to extract all. I did this.
It asked me where I wanted to save the file so I saved it to the mirco sd file, the .ota which was the first file when I opened the microsd card on the file. It would not let me change the name of the file here or before this step.
I followed the instruction to complete flash by putting the micro sd back and holding the reset button for 3-6 seconds “until it turned a light blue”.
This is where things (I think) things are going wrong for me. It’s not turning blue, it’s still yellow. It’s still saying cannot connect to local network.
I have already tried previously to reset the router and other steps I was told to do, which did not fix the situation.
I also deleted a lot of the old videos saved on the micro sd to make room for updates in case what was the issue.
So right now, my wyze app recognizes I have an account but will not let me add a camera.
I don’t know what else to do. I’m not even sure if I am doing this correctly. The camera is out of warranty but I paid for a year of cam plus and Wyze does not want to refund the portion I haven’t used.
Is there anything else I can do?
Follow these instructions:
Flash Firmware for Wyze Cam v2 & Wyze Cam Pan
- Wyze Cam v2 and Pan firmware files can be found on the Release Notes page.
- Download a specific version of firmware, For Windows 10: Right-click on the folder and select extract all. For Mac: Just drag and drop the folder, put it on the root directory of your microSD card. For both Mac and Windows, rename the file to demo.bin.
- Power off your camera and insert your microSD card.
- Hold the setup button, plug in your USB cable, keep holding the setup button for 3-6 seconds until the light is solid blue, then release the button.
- Note: The “Solid Blue” in this case is not the same as the one normally seen on the camera. Instead, both the blue and yellow LEDs will be on at once, making it appear to be a lighter blue.
- Wait for 3-4 minutes. The camera will reboot and change light status during this time.
- Once this is done, your camera should be functioning with the original setup. No need to re-setup your camera!
The downloaded file is demo_4.9.9.2847.bin.zip which contains the file demo_4.9.9.2847.bin which you need to copy to the sd card as demo.bin.
