After updating to version 2.37.2.1 my account has no devices and no events. Nothing but blank screens!?

@sharo16 We just fixed an issue with the device list not updating. This should be fixed momentarily. I think your update and the device list issue happened around the same time.

[image] Service Advisory - Device list not updating - 11/29/22 Wyze News 11/29/22 6:22 PM PT - Our metrics are looking good and we’re not receiving new contacts about this issue. We believe that this is resolved though we’ll keep an eye on our metrics. If you’re still having difficulty with your Wyze app or devices, please reach out to support.wyze.com. 5:42 PM PT - We see partial recovery on most of our systems and our metrics are still improving. This is not fully recovered but we’re getting toward that point and are seeing support contacts slow down and positive …

Is Wyze trying to piss off the customers? I don’t get it. After this new update device list not updating error code -1. WTF ??

Thank you. Now I can’t sign on at all, so it’s not fixed yet.

Don’t think it’s a Wyze issue. Another post looked up many company servers went down. Most likely another Amazon Web Services outage.

I just checked mine. Back to 100% up!

It sure seems so! Their V3 Pro camera is a Nightmare & now this. Get it together Wyze!!

I’m now able to sign on and see my devices. Thanks!

You are welcome! But I didn’t do much. Now we need to find the Intern @ Amazon Web Services who accidentally leaned on the Self Destruct Button! :rofl::rofl::rofl::rofl:

Updated to Version 2.37.2.1 and all my devices are missing

Cameras

SlabSlayer December 1, 2022, 4:07am 13

They had another outage tonight.

You should go to service-advisory (Topics tagged service-advisory) and click the bell at the top right to change the status to Watching so you get an email from the forum whenever Wyze posts a service Advisory.

Topic		Replies	Views
Service Advisory - Device list not updating - 11/29/22 Wyze News service-advisory	70	4372	December 1, 2022
Service Advisory: Wyze devices missing from the app - 10/28/20 Wyze News important	59	3845	November 13, 2020
Failed to update device list (error code -1) Sensors support , troubleshooting , android , important	55	20603	January 10, 2023
RESOLVED Service Advisory: Wyze devices missing from the app and login difficulties - 10/21/20 Wyze News important	221	9546	October 29, 2020
Wyze App nothing found Cameras cam-pan-v1	39	1641	November 30, 2022

Updated to Version 2.37.2.1 and all my devices are missing

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