Ever since we bought the Cam V3 (two months ago) we have been able to record Vehicle and Person events while only being notified of Person events. That suddenly changed for both my wife and I (both using iPhones) the night before last. We managed to wrestle the app to the ground and get that fixed for a few hours but the problem started up again early this morning.
We did try some basic troubleshooting like turning Smart AI Detection on and off, and rebooting the camera, but no luck. For now we get notified every 5 minutes as a car drives by. What we’re hoping for is to be notified a few times a day when a person walks through our driveway. Is there a start-to-finish step-by-step any where to record events turn off notifications for certain AI event types while still recording them?
I’m still lost in the app–it seems to change frequently and is inordinately complex for my tired old brain. I have seen similar posts to mine but the solutions show screens that I can’t find.
Our v3 is on firmware 4.36.9.139 and the app tells me it is up-to-date.
This works for me: Event Recording on, smart detections on> Person only selected> Notifications Detects WYZE AI events only. I currently have it turned off which is why it states I have to enable push notifications. The camera still records everything but just get notifications for person.
Hi Antonius. Thanks for the details! Regarding the screens you have posted: my screens look exactly the same. But I’m still getting notified about Vehicles.
May I ask what version of firmware your camera has, and what model it is?
Thanks! I had already restarted my phone, and both my wife and I have the same problem, so the app cache wouldn’t be it. It appears to be at the server end as it was fixed for several hours on both phones after I had restarted notifications. But then the problem started up again with no change at our end. What camera do you use and what firmware version?
Note we are working around the problem by limiting notifications to a particular region of the image.
If you’re still experiencing this, it’s a confirmed bug, perhaps unconfirmed, unknown, unidentified, and unresolved by Wyze. I had the reverse problem: Not being able to turn on ANY Wyze notifications for several weeks despite doing everything you did within both iOS and the app settings with both being the latest versions. The Fix: Delete Wyze App then Reinstall Wyze App. I hope that helps!
I just submitted a log and did all troubleshoots. I only want a notification from my 7 outside 3 Wyze floodlight pro’s but keep getting vehicle notifications so it is basically worthless and must shut off notifications.
Is there a vehicle in the view (even parked)? That will often cause it to tag vehicle even if the motion was something else.
In you notification settings for each cam you should be able to go into the customize section and uncheck “notify” for vehicles. You can also uncheck “tag” if you don’t want them to log an event.
I deleted the app and reinstalled. It did not work for me. Still getting vehicle notifications. I ended up turning off “record” AND “notify” for vehicles but that’s not the behavior I’d prefer.
EDIT: I had to turn off ALL notifications because my phone is blowing up with cars driving by. What’s the point of having security cameras without notifications? Wyze, please fix this bug.
Welcome to the forum. Please keep in mind that this is not an official Wyze support site, this is a user to user forum.
In order to”quiet” down your notifications you have to experiment with detection settings, detection zones and notifications. It took me a while to dial all my cameras to almost perfect behaviour. I rarely get any false notifications anymore.
Thanks, Habib. I’ll play around with the settings some more.
UPDATE: After taking Habib’s advice and playing around with the app, I believe I figured out a solution.
What I did was goto Settings → Event Recording and switched my recording preferences from ‘Smart Detection Events’ to ‘All Events’. (‘Motion’ is also turned on.)
Then I went to Notifications → Events (Manage) and unchecked Other Motion - Notify. I also made sure that Vehicle - Notify was unchecked as well. I hope this helps someone else.
