[Mod Note]: Topic moved to beta category for better visibility to Wyze.
I am a Volunteer community member and decided to see if I am experiencing the same issues. Does not appear to be a problem for me. I tested on a Pixel 7 Pro and Motorola Razr Plus. I am running Wyze App version: 2.44.0 (b316) which is Beta and Firmware Version: 184.108.40.2065 on my Wyze Sense Hub.
Can you please provide what versions you are running?
Also, please let us know if you opened a ticket with Wyze and submitted a log. If you have, please include it here.
No, if you have a ticket and it was marked as closed, provide it. I will try to get some eyes on this.
If you could, could you try clearing your Cache from within the App as well as from the OS Level. I have found that this corrects some items, especially when a new app is installed.
Just something to try, if you have not already
Do you recall if you had this issue running the public (non-beta) app version 220.127.116.113?
I don’t recall. Shall I switch to non beta version and see if the condition persists?
You can switch if you want. It would be a helpful debug to determine if the issue is beta-only or across the board. If you do decide to switch, you may wish to sideload the public app from a site like APKMIrror vs leaving beta. If you leave beta to load the public app from the Play Store, you may not be able to jump back into the beta pool as slots are limited and fill up fast.
Well I jumped back to non beta and there was still no data in trends. I have reinstalled the latest beta. Out of curiosity… What happens if I reset monitoring service in the app?
I don’t know, but if you rely on HMS for security, I wouldn’t take a chance at potentially having a period of no service while you, Wyze or Noonlight fixes what may get “messed up”.
It’s odd that you have no trend data. As you can see in my 2nd screenshot above, even with HMS disarmed for days, the app still shows disarmed time data.
I’m going to move this topic to the beta category to hopefully get more Wyze visibility for you even though you have tried this under both production and beta app versions.
Thanks for your help. I will not try to reset service.
Resetting may also destroy potential debug data that may be useful to Wyze. I’ll link this topic in the associated beta app topic and ask Wyze if there’s anything else they need for debugging.
Will you please post the Log ID number that you passed to Wyze Support in Ticket #3191596?
Thanks! Will you please also check HMS trend data using the latest app version 2.44.0 (b317) released earlier today?
Still no data in trends with latest beta.
Wyze would like you to wait a few days running 2.44.0 (b317). If no trend data after a few days, please submit another dev log and post Log ID for dev review.
Will do. Thank you for your help!
No problem… glad to help!
Weird… I’ve never had an issue with HMS trend data, but I checked at noon (3 hours ago) and all of my trend data was missing. I was going to submit a log and post Log ID, but decided to wait for a few hours. I checked at 1pm and 2pm… no data. I just checked (2:45pm) and it’s all back and displaying properly. Not sure what’s up with that.