FYI, the reviews aren’t run by Wyze directly, they are contracted through a 3rd party contract company that promises to keep reviews moderated from dangerous or potential legal liability stuff. I have read that in the past some people have had their reviews flagged for using words like “dead” to describe their device not working, and the 3rd party contractor’s bot auto-blocks the review just in case someone is making a threat. I personally think it should “Flag” a post for review, but shouldn’t block reviews unless they’re obviously spam, scams, threats, etc. I know Wyze has contacted the contractor about not blocking some terms they were previously blocking, but it seems they still have some problems with it.
I guess I’m confused then. Isn’t that what you wanted them to do all along? It seems to me like the final outcome (you getting a refund) was accomplished in the end, as well as being able to keep them.
Good news! the main reason for my post is because I thought you’d like to take the opportunity to make sure you are heard! Here is a Wyze employee specifically asking people to give them suggestions:
Go respond and add some comments there while they are specifically looking and asking for input. That will make sure your voice is heard like you were hoping. 