I purchased a few items from Wyze on November 14 and 16 respectively and after a few days I decided the products were no longer for me so I tried to initiate a return using the return portal but, I was unable to and was told to contact customer service to start a return. I contacted customer service via email on November 18th and within the same day, they helped me with a label to provide a return and I returned all the items a couple of days later. The items we’re returned to Wyze on November 27th and since then I’ve been in contact with Wyze through phone, support chat and email to no avail. Each time I reach out to them, they tell me they will contact me within 48 hours for an update on my refund but now 2 weeks later no one has reached out still. I’m told multiple different things by different people. It’s getting very frustrating at this point as I no longer have the items but Wyze will not give me a status on my refund. At this point I don’t know what to do but this has severely soured my experience on using any Wyze products in the future
Welcome @idkthatmuchabout , sorry you are running into issues, would you happen to have a ticket number which I can pass on?
Just an update - I have provided the info to Wyze.
Great thank you!
Is there any chance you could pass it on again? Still haven’t received a resolution on the issue
Hi IDK. Looks like quite a few us of getting the run-around from Wyze. Perhaps we should start a topic just for that and pin it to the top! My saga began over 3 weeks ago, and even though I’ve followed their directions to the letter, Wyze still seems unable or unwilling to refund my order. I should have heeded the warnings of earlier posters here, but I refused to believe that a company could actually treat their customers so poorly and still be in business. Guess I was wrong.
Yeah its very frustrating. After spamoni helped get a nudge on my initial ticket I was given pretty speedy responses but now that the item has been confirmed delivered. They’ve been MIA in terms of response. Been a little over a month now and still nothing
You may want to verify that your original ticket is still open. I am in a situation very similar to yours. I mailed my products back to them (even paid return postage) and was told by support that once they received the product, they would refund the purchase. I actually have the emails where they promised that. Instead, once they received the return, they closed my case! I had to open a new one. Like you, it’s been almost a month now, and they still haven’t fulfilled their part of the agreement. After some initial updates, nothing…just crickets. Needless to say, very disappointing