Horrible customer service

Anyone else have a really bad experience with Wyze customer service lately? I purchased 2 new cam v3’s over a month ago and they still have not shipped. When I reached out to them after 2 weeks of no update as to why or tracking showing any movement the people over the phone and on chat can’t do anything about purchases. They say every time that a supervisor needs to reach out and it will be 24hours and someone will get back to me. Then nothing. All I hear is they are working on it. No explanation as to why or an update. Contacted them 3 times over the last 2 weeks and same thing every time. You can’t talk to anyone higher up or in the warehouse department or anything. I gave up and submitted a claim with my credit card company since they can’t provide me any explanation and also refuse to refund me and cancel my order. Asked 2 different times for them to do that and they say the same thing that they will put in a ticket or something and a supervisor will do it. Do they even have supervisors at this company? Is anyone in charge that can make decisions? I have no idea where to even discuss this besides here

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Welcome to the forums! Sorry your having all these issues. What are all the associated ticket numbers from your contacts with support? I’ll see if I can get fresh eyes on them to try and get some resolve. Thanks in advance!

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I already filed a claim with my bank so not sure if anything else can be done but here are all my ticket numbers from contacting support

2515872
2515685
2515506
2466497
2483207
2481862

Order number: US-3236985

What’s dumb is they create a new ticket every time you talk to someone instead of working off the same ticket.

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Iv been in hold for over an hr there not going to pick back up (SORRY ASS COMPANY)

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You info has been sent on.

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