Hi Schmidtsm,
It looks like the Bluetooth pairing part has some problem. I understand you may have repeated this many times. Can you just confirm with me that you have gone through the following steps?
- Delete the device from the app
- Factory reset the device (press and hold 10s)
- Wyze Logo appears on the screen, meaning “Bluetooth pairing mode”
- Use the app to add the thermostat, while the Bluetooth function, GPS is enabled.
- still cannot proceed when “Adding your Thermostat” when the thermostat is close to your phone.
If it still behaves like that, I would like to arrange a refund/return process for you (we can use your customer support to do that), and most importantly, I will recall this device for investigation. It could be a bug we have been trying to locate for a while. Thank you for your help in advance, and sincerly sorry for the extra work.