I’ve had it installed since Feb 2021 with no issues. Wiring is Rc, Y1, G, W1, C.
Las night the app reported thermostat was offline. Display showed a wifi error icon but was able to control locally.
I rebooted the router with no success. Rebooted the thermostat with no success. Did a factory reset by pressing control knob, and deleted device from app.
Now it is unable to pair back to the app. I’ve check Bluetooth and location settings. Tried from 4 different devices, with 2 accounts. Multiple factory resets on the thermostat. Thermostat is now bricked and completely unresponsive. Email support just referred back copy/paste of generic pairing guide.
App was on the beta channel but I’ve downgraded it back to stable. I don’t think the thermostat was on beta firmware, just the latest stable (1.63 or something like that).
I know the pairing is done over Bluetooth so I ran a Bluetooth sniffer during the pairing attempt. Doesn’t detect anything.