My thermometer thinks it’s zero degrees Celcius (32° F) but it’s actually 20°. Please help!
Welcome to the Wyze User Community Forum @tyke9! Glad to have you aboard!
That would be a tad bit chilly!
There is a temp correction feature within the thermostat, but your variance is far outside the range for it to correct.
What Firmware is installed on the Thermostat?
Are you utilizing any Remote Sensors with the Thermostat?
Have you tried pulling the Thermostat from the wall, waiting a couple minutes and plugging it back in?
Have you tried a reset \ reinstall?
If, after all efforts to reset it, you still have a 20° variance, it may be a defective temp sensor in the unit and will need to be replaced. Contact Customer Support to report the issue and request a Warranty replacement.
Thank you SlabSlayer. I have been speaking with customer service but they have not yet come to the same conclusion. They keep wanting me to jump through the same hoops over again. I am confident that you are correct and hopefully customer service will agree soon. In the meantime I can only turn on the heat or AC by putting it in test mode!
If your temp sensor thinks it’s 0° in the house, and you have it in heat mode set to say 20° setpoint, shouldn’t the heat work constantly trying to push it up to 20°? You would just need to shut it off manually.
The cool won’t work because it is registering a temp already below the setpoint, which can’t go that low.
I believe this is caused by a bad/disconnected thermostat temp sensor. IIRC there was a recall of some sort for one of the batches of thermostats due to improper shipping?