The wifi name is not prepopulating in my app when adding new device

Cameras
1

I am trying to add 2 new Wyze Cam’s. I have several already. When I start in install process my current wifi does not prepopulate in the app. If I try to manually enter it it keeps timing out and won’t connect. I am on a 2mhz modem and have a current wifi connection on my phone. Suggestions?

2

I had that happen once. I did double click of the home button and then swipe up where you get rid of the app and then have to reopen it and everything was fine you might give that a try

3

I did try that. I also turned my phone on and off and rebooted the wifi.

I’ll try again though.

Thank you

4

Did you mean 2,4GHz?